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Upgraded last night, crashed this morning

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Marc Hindley

23 Aug, 2019 09:54 AM

I have GPG Mail and I followed a link to upgrade last night. This morning. Outlook closes every time I start writing an email.

What did you expect instead

Describe steps leading to the problem.

Are you using any other Mail.app plugins?

• Screenshot_2019-08-23_10.53.26.jpg 150 KB

1. Support Staff 1 Posted by Steve on 23 Aug, 2019 02:56 PM

   

   Hi Marc,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   We are unable to reproduce this specific problem on our macs, which makes debugging and fixing this problem somewhat difficult.

   Would you be willing to have a remote debugging session?

   You would have to temporarily disable SIP System Integrity Protection (SIP) and install Xcode on your mac.

   1. Temporarily disable SIP

      1. Click the  menu.
      2. Select Restart...
      3. Hold down command-R to boot into the Recovery System.
      4. Click the Utilities menu and select Terminal.
      5. Type csrutil disable and press return.
      6. Close the Terminal app.
      7. Click the  menu and select Restart.... Once debugging is finished, please re-enable SIP. Repeat these steps, changing csrutil disable to csrutil enable instead.

   2. Install Xcode
      Xcode is available via the Mac App Store:
      https://apps.apple.com/us/app/xcode/id497799835

   Looking forward to your feedback.

   All the best,
   Steve

   • Edit

2. Support Staff 2 Posted by Steve on 26 Aug, 2019 08:59 AM

   

   We are very sorry for the bad experience. Please download the latest version of GPG Suite directly from https://gpgtools.org

   That version includes the fix for this problem.

   • Edit

3. Steve closed this discussion on 26 Aug, 2019 08:59 AM.