GPG Keychain: unable to access keyserver

Stephen Rosenfeld's Avatar

Stephen Rosenfeld

16 Jul, 2019 08:07 PM

As noted above. Text is:

Details:
Search keys failed! (Server indicated a failure)
Code = 219
Error text:
gpg: error searching keyserver: Server indicated a failure
gpg: keyserver search failed: Server indicated a failure

Also, when I go into Settings to select a key server, it tells me all of them are unreachable.

Expected
to be able to connect to the key server!

macOS                   10.14.5     18F203
GPG Suite               2018.5      2368    (6f26711)
GPG Mail                3.0.1       1330    (807c323e)  30 trial days remaining
GPG Keychain            1.4.6       1514    (560b5a9)
GPG Services            1.11.6      1056    (ad0c960)
MacGPG                  2.2.10      921     (b487092)
GPG Suite Preferences   2.1.4       1077    (ad934a9)
Libmacgpg               0.8.7       895     (78f424a)
pinentry                1.1.0       10      (1ff8803)
  1. Support Staff 1 Posted by Steve on 22 Jul, 2019 01:45 PM

    Steve's Avatar

    Hi Stephen,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Unfortunately there are a variety of reasons why a key search can fail.

    Is there any chance that you are using Little Snitch or any other firewall on your Mac? If so, please temporarily disable that software and repeat your search.

    Can you let us know which key server address you see in GPG Keychain > Preferences > Key Server. What happens if you switch to the other default key servers in the list?

    In an upcoming release we will switch the default key server to keys.openpgp.org. Our nightly build includes MacGPG 2.2.17 and adds support for the new key server.

    We have two KB articles covering this:

    All the best,
    Steve

    Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

  2. 2 Posted by gpg_dude on 26 Aug, 2019 05:43 PM

    gpg_dude's Avatar

    I'm able to reproduce this issue on a fresh install of GPGTools 2019.1 & 2018.5 (it's OK in 2506n, but stops working sometime before 2539).

    It seems like the newer version of the GPGTools.Org suite fails to assume tcp port numbers for hkp as 11371 & hkps as 443 if a DNS SRV query to determine the published port number fails. Setting the port number manually in the keyserver seems to work around this:

    NO GOOD: hkps://hkps.pool.sks-keyservers.net
    GOOD: hkps://hkps.pool.sks-keyservers.net:443

    NO GOOD: hkp://pool.sks-keyservers.net
    GOOD: hkp://pool.sks-keyservers.net:11371

  3. Support Staff 3 Posted by Steve on 26 Aug, 2019 06:27 PM

    Steve's Avatar

    @gpg_dude Can you please try to reproduce the problem using the current nightly (2541n).

    Both
    hkps://hkps.pool.sks-keyservers.net
    hkp://pool.sks-keyservers.net
    worked as expected in a test.

  4. 4 Posted by gpg_dude on 26 Aug, 2019 06:50 PM

    gpg_dude's Avatar

    This comment was split into a new private discussion: GPG Keychain: unable to access keyserver

    I get the same behavior with 2541n - here is the exact message reported by the GUI:

    "The key server you have entered is not working. Please check the key server address. It should look something like this hkp://some.key.server.org

    The key server could also be offline. In that case, please use another key server"

  5. Support Staff 5 Posted by Steve on 02 Sep, 2019 11:45 AM

    Steve's Avatar

    Hi gpg_dude,

    I have split your case into a separate discussion as I think you are seeing a different problem from the original poster. Let's continue your case here: https://gpgtools.tenderapp.com/discussions/problems/101674-gpg-keyc...

    @Stephen: Are you still seeing your problem after updating to GPG Suite 2019.1 and macOS 10.14.6 including the Supplement Updates from Apple?

    All the best,
    Steve

  6. 6 Posted by Stephen Rosenfe... on 03 Sep, 2019 02:30 PM

    Stephen Rosenfeld's Avatar
    It’s now connecting to the key servers. Thank you!

    Stephen


    On September 2, 2019 at 7:45:57 AM, Steve ([email blocked]) wrote:

    // Please reply above this line
    ==================================================
    From: Steve (Support staff)
    Subject: GPG Keychain: unable to access keyserver

    Hi gpg_dude,

    I have split your case into a separate discussion as I think you are seeing a different problem from the original poster. Let's continue your case here: https://gpgtools.tenderapp.com/discussions/problems/101674-gpg-keychain-unable-to-access-keyserver

    @Stephen: Are you still seeing your problem after updating to GPG Suite 2019.1 and macOS 10.14.6 including the Supplement Updates from Apple?

    All the best,
    Steve



    View this discussion at our support site online: https://gpgtools.tenderapp.com/discussions/problems/100962-gpg-keychain-unable-to-access-keyserver


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  7. Support Staff 7 Posted by Steve on 04 Sep, 2019 02:48 PM

    Steve's Avatar

    Glad this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best,
    Steve

  8. Steve closed this discussion on 04 Sep, 2019 02:48 PM.

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