not working with office365 exchange account after updating to macOS 10.13 High Sierra

berny's Avatar


09 May, 2018 02:20 PM

This comment was split from the discussion: Plugin for MAC MS Outlook

Upgraded to High Sierra and now Mac Mail cant connect to my office365 Exchance account. Seems there is no solution so I had to switch to using office386 Outlook. So this is really important to me. My vote is YES.

  1. Support Staff 1 Posted by Steve on 09 May, 2018 02:25 PM

    Steve's Avatar

    Hi Berny,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    The issue with Office 365 Exchange and under macOS 10.13 High Sierra seem to be common. There is an Apple Discussion with over 450 MeToo clicks.

    I suggest getting in touch with Apple Care to resolve the problem.

    We have the open feature request to develop an OpenPGP plugin for MS Outlook. Currently we cannot say wether it will happen or not. And if it will it's not near term.

    We've added your vote to the open request.

    All the best,

  2. Support Staff 2 Posted by Luke Le on 09 May, 2018 02:50 PM

    Luke Le's Avatar

    Hi Berny,

    are you seeing a particular error? I’m only asking since I recently setup a 365 office test account and have not experienced any issues so far. I’d like to emphasize though, that it is only a test account, so it’s not that actively in use.

  3. 3 Posted by berny on 09 May, 2018 02:56 PM

    berny's Avatar

    Hi Steve,
    Hope you are getting this as I am using this damned outlook crap and it's doing my head in.

    Many thanks for your quick response. I understand entirely with you not giving this any priority. I would step away from any Microslop stuff at the quickest chance. Unfortunately I don’t get a say in the matter for work though __

    If only Apple would fix this broken, we would all be good to go.


    On 09/05/2018, 15:25, "Steve" <[email blocked]> wrote:

  4. Support Staff 4 Posted by Steve on 11 May, 2018 10:00 AM

    Steve's Avatar

    Your reply arrived just fine. Did you get in touch with Apple? Also were you able to create a screenshot of the error message you are seeing?

  5. Support Staff 5 Posted by Steve on 23 May, 2018 03:13 PM

    Steve's Avatar

    Berny replied in another discussion: "Strange as it may seem but I had "#" and "[" in my password. As soon as I changed them, it all worked!! Now I have Outlook/Exchange working flawlessly. Hope this helps."

    Hi Berny,

    thanks for the update. We received your reply. I am replying in the discussion you filed which is here:

    The discussion you replied to is here and it has a lot of people following it:

    I took the liberty to move your comment to this discussion as your reply wasn't outlook related.

    Glad, this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.


  6. 6 Posted by berny on 23 May, 2018 08:19 PM

    berny's Avatar

    Oops my bad. Sorry Steve. Anyway Alls good. Appreciate your communication and support. Best berny

    Sent from my iPhone

  7. Steve closed this discussion on 23 May, 2018 08:21 PM.

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