Mac Mail - real problem on certain emails with GPG

Adam's Avatar


09 Apr, 2018 05:21 PM

GPG Mail

I'm having an occasional problem with GPG when using Mac Mail. Occasionally, I will check sent messages and see something along the following lines (see attached). I'm still checking whether or not the received gets the email as I see it, but I really need to know whether or not this is stable, or I'll have to remove it.

Is anyone out here finding a similar problem, and if so, do you know of any workarounds or solutions? Any help very gratefully appreciated.


  1. Support Staff 1 Posted by Steve on 18 Apr, 2018 04:44 PM

    Steve's Avatar

    Hi Adam,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    This is a known problem for signed messages often sent with attachment. Those messages do arrive fine for the recipient. They show in this broken formatting in the sent folder though.

    You are on macOS 10.11. Do you have plans to update to 10.13? It would be interesting to learn if this then persists for you.

    We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussions should you run into further problems or need assistance.


  2. 2 Posted by Adam Wakeling on 23 Apr, 2018 09:02 AM

    Adam Wakeling's Avatar

    Hi Steve,

    Thanks for getting back. I haven’t yet upgraded to OS 10.13 but will likely do so at some point soon. Nonetheless, I’ve had to disable GPG for now, as going through emails that have this broken formatting is a nightmare - I need them as they were.

    No matter, I’ll get it up and running again once I migrate and can focus on this a bit more.


     18 Apr 2018, at 18:44, Steve <[email blocked]> wrote:

  3. Support Staff 3 Posted by Steve on 23 Apr, 2018 09:26 AM

    Steve's Avatar

    Ok sounds reasonable. It would be appreciated if you could let us know how things go after updating to macOS 10.13.

    Have a great week,

  4. Steve closed this discussion on 18 Jul, 2018 02:30 PM.

  5. Steve closed this discussion on 03 Jun, 2019 02:52 PM.

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