PGP Keychain: PGP activation checkboxes NOT found in services / shortcut

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29 Sep, 2017 08:16 AM

I have been trying to activate encryption/decryption for the past 3 hours. And even when I go under services and keyboard shortcuts, PGP activation isn't even available. Tried downloading ONYX to fix the problem but my mac is a version 10.13 and only earlier versions are available. I just need help to fix this problem so I can start encrypting and decrypting messages.

  1. Support Staff 1 Posted by Steve on 02 Oct, 2017 02:45 PM

    Steve's Avatar

    Hi Mac,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Could you please send a debug log from your affected machine: Open System Preferences > GPG Suite > Send Report. Check the box to "attach debug log". Since you already described your issue in this discussion, you don't need to add a lot of detail, but please do add the link to your existing discussion, so I can then merge your debug info with this existing discussion.

    Is this a new setup and have you already created a key? Or was your setup working already before updating to macOS 10.13?

    All the best,

  2. Support Staff 2 Posted by Steve on 16 Feb, 2018 05:00 PM

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    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  3. Steve closed this discussion on 16 Feb, 2018 05:00 PM.

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