stalled on "verifying "install""

David Hoffman's Avatar

David Hoffman

02 Sep, 2017 07:05 PM

Downloaded the beta, then the last standard version. Both stall on"verifying "install"".

Macbook Pro, 10.11.6. Any ideas?


  1. 1 Posted by David Hoffman on 02 Sep, 2017 09:35 PM

    David Hoffman's Avatar

    Restart w/ shift down. Verify now works. Installation seems to work but no GPG Suite found after. Only an old (Oct '16) GPG Keychain.

  2. 2 Posted by David Hoffman on 02 Sep, 2017 09:44 PM

    David Hoffman's Avatar

    Ah, maybe the keychain is all that shows. I can still only get the installer to run after shift down starting. Nothing else shows that behaviour.

  3. Support Staff 3 Posted by Steve on 06 Sep, 2017 03:28 PM

    Steve's Avatar

    Hi David,

    1. only GPG Keychain showing
      That is expected. The other components are not applications you would find in your applications folder. Your best starting point would probably be our Getting Started Tutorial.
      It seems you got in touch back in 2016, so you probably already have a key? In that case there's no need to create a new key.

    2. installer hanging on verify
      The problem at hand is caused by a bug in macOS. It already exists in Apples bug tracking system and is bug #24637789. We reported this problem in April 2016 and our report #25903636 was set to duplicate state of bug #24637789 so the issue was known prior to our report.

    Please use their feedback form to inform Apple about this problem and ask them kindly to consider investing the time to fix this bug. It may help to add the bug number, so they know which issue you are referring to.

    If the issue is persisting for you, please provide a system diagnostic (run /usr/bin/sysdiagnose in Terminal) during or immediately after the problem occurs. Attach the resulting file to this discussion. We will then forward that information to Apple.

    All the best,

  4. 4 Posted by David Hoffman on 06 Sep, 2017 05:00 PM

    David Hoffman's Avatar

    Thanks Steve

    I finally worked out that GPG Keychain was all I needed. I have it up and running well now but will read through the tutorial. I'm sure there's a lot that I don't yet know.

    It's good to know that the verify problem is a known bug and not a problem in my own setup. I'll add my voice to the call for some action.

    I found that restarting my Mac with the shift key down allowed the verify to proceed and when I then restarted normally again the installation had been successful.


  5. Support Staff 5 Posted by Steve on 06 Sep, 2017 05:21 PM

    Steve's Avatar

    That's good news. Thanks for the feedback.

    I'm closing this discussion. But should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best, steve

  6. Steve closed this discussion on 06 Sep, 2017 05:21 PM.

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