sending only signed mail
Which of our tools is giving you problems? PGP, not a problem, just a question
Attach a screenshot of the version info for all installed components (how to: https://gpgtools.tenderapp.com/kb/faq/where-can-i-find-version-info...):
Describe your problem. Add as much detail as possible. I haven't sent my signature to people who are not sharing keys with me yet, I am assuming they don't have GPG, so let's say they open it with preview or whatever they use if they are not mac, and signature fails, so in the end "signature only" is not readable to everybody.
What if i just wanted to show the stylish certificate and key in it?
What did you expect instead
Describe steps leading to the problem.
Are you using any other Mail.app plugins? no
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Support Staff 1 Posted by Steve on 11 Aug, 2017 06:34 PM
we've created a KB covering this question. Find it here:
Please let me know if it answers your question.
All the best,
2 Posted by journalistmena on 12 Aug, 2017 08:09 PM
Almost clear: in the second screenshot, the viewer i.e. the recipient, has GPGMail installed on mac OS 10.12, as stated above the box, but, as stated inside the box, the viewer can see the signed message without OpenPGP.
GPGMail/GPGSuite actually come together, so why has the recipient installed GPGMail and is viewing message without OpenPGP?
As for Windows recipients, I assume that the brief explanation note kindly suggesting to install Open PGP to see the signature would be a good idea.
sorry, I was trying to figure it out by myself but I need your confirmation
Support Staff 3 Posted by Steve on 14 Aug, 2017 01:32 PM
Dona, thanks for the feedback.
You are right and I've exchanged the second screenshot to avoid user confusion.
"GPGMail/GPGSuite actually come together, so why has the recipient installed GPGMail and is viewing message without OpenPGP?"
Not sure I understand the question. The first view is an example how the message would look like when no OpenPGP is installed. If the question is referring to the second screenshot: that has been corrected.
The disclaimer idea is great and I have added a section with a proposed disclaimer.
It's all good. Receiving those questions helps a lot in identifying the pain points for users. That way we then know where to improve the software, or if that is not easily possible in a short period of time, at least cover the question in the KB.
Have a great day,
4 Posted by journalistmena on 14 Aug, 2017 06:53 PM
Steve closed this discussion on 14 Aug, 2017 07:57 PM.
journalistmena re-opened this discussion on 14 Aug, 2017 08:12 PM
5 Posted by journalistmena on 14 Aug, 2017 08:12 PM
Yes it's all clear, I suppose i have been meticulous, as for "As for Windows recipients, I assume that the brief explanation note kindly suggesting to install Open PGP to see the signature would be a good idea", I meant "for me to add"! lol
journalistmena closed this discussion on 14 Aug, 2017 08:14 PM.