No buttons have appeared in my Mail (Mac) after installation to encrypt

BobbyB84's Avatar


12 Jul, 2017 08:09 PM

Debug Log

Hi there - I just installed GPG Suite 2017.1b3 and it seemed to complete with no issues, GPG Keychain is setup and ready to go but none of the new buttons appear in Mail or when I compose a new email. Any ideas why or how I can fix?

Running on MacOS Sierra (10.12.05)


  1. Support Staff 1 Posted by Steve on 12 Jul, 2017 08:11 PM

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    Hi BobbyB84,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    When you open GPG Keychain and tick the bottom right option, how many entries are then listed in the main window?

    Could you please send a debug log from your affected machine: Open System Preferences > GPGPreferences / GPG Suite > Send Report. Check the box to "attach debug log". Since you already described your issue in this discussion, you don't need to add a lot of detail, but please do add the link to your existing discussion, so I can then merge your debug info with this existing discussion.

    All the best,

  2. 2 Posted by BobbyB84 on 12 Jul, 2017 08:21 PM

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    Hi Steve,

    Thanks for coming back - I have one, my own once I tick the bottom right button, just sent the info requested…



  3. Support Staff 3 Posted by Steve on 12 Jul, 2017 08:23 PM

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    Thanks a bunch. You are still running GPG Suite 2016.10 on your system.

    We currently offer GPG Suite 2016.10 (stable) and GPG Suite 2017.1 (beta). GPGMail for macOS 10.12 Sierra is in beta. To switch to the beta channel:

    1. open GPGPreferences > Settings
    2. in the Update section tick the checkbox to 'Include beta builds'
    3. optionally also enable automatic update checks, to ensure you are notified about new beta releases
    4. press 'Check Now'

    After that GPGMail should be up and running again.

    If you see any trouble using the beta, please let us know.

    Let me know if that did the trick,

  4. 4 Posted by BobbyB84 on 12 Jul, 2017 08:28 PM

    BobbyB84's Avatar

    Brilliant - thanks Steve. Buttons showing now so i’ll spend some time with the guide and hopefully I’ll get the hang of it.

  5. 5 Posted by BobbyB84 on 12 Jul, 2017 08:44 PM

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    Sorry Steve - grey buttons now...any ideas? I setup a new key so was unable to reply (I thought a new one may be required because of the grey buttons.

  6. 6 Posted by BobbyB84 on 12 Jul, 2017 09:08 PM

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    Please ignore - resolved and thanks!

  7. Support Staff 7 Posted by Steve on 12 Jul, 2017 09:14 PM

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    Great news. Care to share how you where able to solve this?

  8. 8 Posted by BobbyB84 on 12 Jul, 2017 09:19 PM

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    Just being a novice - you need to have another public key before being able to encrypt or have the option to!

    Out of interest - if you are sending a general email without GPG, does the digital signing make any difference or can it be turned off?

  9. Support Staff 9 Posted by Steve on 12 Jul, 2017 09:20 PM

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    The signing part is explained in the end of our Getting Started Tutorial.

    Let me know if that answers your question.

    Do you now have to keys in GPG Keychain listed as "sec/pub" in the first column?

  10. 10 Posted by BobbyB84 on 12 Jul, 2017 09:30 PM

    BobbyB84's Avatar

    Great - yes makes sense although does the digital signature transfer from mac to windows? I just did a test and it comes as an attachment and windows does not know which program to open the signature with?

    Yes 2 setup now.

  11. Support Staff 11 Posted by Steve on 12 Jul, 2017 09:33 PM

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    Are the 2 keys intentional? If they exist for the same email address you may want to revoke one of the keys: This KB-article explains how to revoke a key.

    Note: This KB-article explains how to add more than one email address to an existing key. The email addresses in a key are called userIDs and you can add as many as you want.

    Important note: Note that all email addresses you add to a single key can be connected to one identity. Depending on your use-case this might be wanted or should be avoided. Please consider that first and then proceed.

    OpenPGP is platform independent. So if you use an email client on windows with gpg4win installed (OpenPGP plugin) or Thunderbird + Enigmail for that matter, the signature can be verified.

    In case no OpenPGP plugin is installed, the signature shows as attachment file. It may be a good idea to add a little info to your email signature explaining that your mails are signed with OpenPGP and that an attachment may show in case no OpenPGP plugin is installed on the receiving end.

    Signing imo still makes sense in those cases. Should your contact decide they want to verify the signature, they can always do that.

  12. 12 Posted by BobbyB84 on 12 Jul, 2017 09:38 PM

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    Setup correctly as I have 2 emails but thank you.

    All very clear and again thanks for the idiots guide, up and running now!

  13. Support Staff 13 Posted by Steve on 12 Jul, 2017 10:10 PM

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    Perfect. Glad, this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best, steve

  14. Steve closed this discussion on 12 Jul, 2017 10:10 PM.

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