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No any button appears to encrypt or sign mails

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Barbap

21 Jun, 2017 01:29 PM

Hello.
I have a problem with GPG Mail.app setting to work. There are no any "encrypt" or "sign" buttons appears. Just nothing. Ive already tried restarting but no luck. So Im stuck on "Your first encrypted mail" step of your tutorial:
https://gpgtools.tenderapp.com/kb/how-to/first-steps-where-do-i-sta...
What can I do? Thanks.

1. Support Staff 1 Posted by Steve on 21 Jun, 2017 01:35 PM

   

   Hi Barbap,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   Could you please send a debug log from your affected machine: Open System Preferences > GPGPreferences / GPG Suite > Send Report. Check the box to "attach debug log". Since you already described your issue in this discussion, you don't need to add a lot of detail, but please do add the link to your existing discussion, so I can then merge your debug info with this existing discussion.

   All the best,
   steve

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2. Support Staff 2 Posted by Steve on 18 Aug, 2017 10:34 AM

   

   Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

   All the best, steve

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3. Steve closed this discussion on 18 Aug, 2017 10:34 AM.