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How to enter new license key

John's Avatar

John

03 Sep, 2020 05:31 AM

I have a new license key for GPG Mail 4, but I am unable to enter it under Mail -> Preferences -> GPG Mail -> Activate. It says that my current GPG Mail Support Plan is valid for GPG Mail 3. How can I enter my new license key?

  1. Support Staff 1 Posted by Steve on 04 Sep, 2020 09:56 AM

    Steve's Avatar

    Hi John,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Please make sure you are running GPG Suite 2020.1. Then

    1. open Mail > Preferences > GPG Mail
    2. click Deactivate button
    3. click Activate button
    4. enter your new activation key

    Let me know if that worked.

    All the best,
    Steve

  2. Steve closed this discussion on 16 Sep, 2020 11:48 AM.

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