Encrypted Message Empty Email Body, TotemoMail
I have a customer who uses GPG Tools on Mac (version information in attached file) for encrypted communication between Mac mail and Outlook/Exchange.
The encryption on our site happens on TotemoMail. Everything works for a few days, few mails. After that the attachments arrive in Mail, but the message body is empty.
Does anyone knows this behavior?
thanks in advance.
Describe your problem. Add as much detail as possible.
What did you expect instead
Describe steps leading to the problem.
Are you using any other Mail.app plugins?
- gpg.png 186 KB
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Support Staff 1 Posted by Steve on 13 May, 2020 07:53 PM
welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.
With totemo email encryption we had a few user reports and discovered, this service has some known problems
We asked totemo development whether they wanted to enforce MDC usage in future versions of their software, but they didn't clearly answer that question. So if you want to continue using Totemo, you should make sure MDC is always used for any OpenPGP message.
Please export the message in question, so that we can have a closer look. To export, simply select the message in Mail.app and press CMD + SHIFT + S, select "Raw Message Source" as type and save it. We won't of course be able to decrypt it, but it will help with analyzing and hopefully finding a solution for your problem.
Attach the resulting .eml file to this discussion by visiting it in your browser (email reply should work but sometimes attachments do not arrive).
All the best,
Steve closed this discussion on 23 Jul, 2020 03:29 PM.