Help - cannot sign emails

Ray Walker's Avatar

Ray Walker

24 Mar, 2020 03:46 PM

Which of our tools is giving you problems?

GPG Suite

Attach a screenshot of the version info for all installed components (how to: https://gpgtools.tenderapp.com/kb/faq/where-can-i-find-version-info...):

Describe your problem. Add as much detail as possible.

I keep getting the following error messages:

Unfortunately GPG Mail can't handle the error at this point.

Should your problem persist, please contact us at https://gpgtools.tenderapp.com/ with the following error description:

gpg: signing failed: No passphrase given
gpg: signing failed: No passphrase given

What did you expect instead

Describe steps leading to the problem.

Are you using any other Mail.app plugins?

  1. Support Staff 1 Posted by Luke Le on 24 Mar, 2020 05:10 PM

    Luke Le's Avatar

    Hi Ray,

    we are very sorry for your bad experience.

    This is a known problem which we have since fixed. In your case an empty passphrase was stored in macOS Keychain which is the reason why the decryption is aborted automatically.

    Please download and install our latest hotfix GPG Suite and see if that solves your problem. You will be asked again for the password when you decrypt or sign another message.

    Disclaimer: Hotfixes are GPG Suite builds containing our latest source code, so bugs and crashes may occur.

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