Mac GPGSuite download is hanging forever

Bryan Dunphy's Avatar

Bryan Dunphy

17 Mar, 2020 07:24 PM

I've tried to download from three times and every time it hangs endlessly before Safari even asks me where to save the file.

macOS Catalina 10.15.3; Safari 13.0.5 (both latest released version)

  1. 1 Posted by Bryan Dunphy on 17 Mar, 2020 07:34 PM

    Bryan Dunphy's Avatar

    It eventually display the following error

    502 Bad Gateway


  2. Support Staff 2 Posted by Luke Le on 17 Mar, 2020 10:15 PM

    Luke Le's Avatar

    Hi Bryan,

    we are sorry for the bad experience.
    It appears that one of our proxy download servers is down. We are currently looking into it.

    As an alternative it might help to restart your router since that should pick an alternative proxy server.

  3. Support Staff 3 Posted by Luke Le on 17 Mar, 2020 11:11 PM

    Luke Le's Avatar

    Hi Bryan,

    the failing proxy server is backup. Please retry now and let us know if that worked.


  4. 4 Posted by Bryan Dunphy on 21 Mar, 2020 05:24 PM

    Bryan Dunphy's Avatar

    Yes, it did.

  5. Support Staff 5 Posted by Luke Le on 23 Mar, 2020 05:13 PM

    Luke Le's Avatar

    Thank you for the update!

    Closing this discussion. Feel free to open a new one at any time should you have questions or run into problems.

  6. Luke Le closed this discussion on 23 Mar, 2020 05:13 PM.

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