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how long lasts the support plan

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Jörg

30 Dec, 2019 04:27 PM

Dear GPGTools Team,

the paid support plan is an annual fee or a lifetime fee? hopefully I did not overlook any description made available by you.
Thx for your privacy support

Jörg

1. Support Staff 1 Posted by Steve on 30 Dec, 2019 07:37 PM

   

   Hi Jörg,

   thanks for getting in touch and your interest in GPG Mail Support Plan.

   Following is an explanation how GPG Mail Support Plan works and how long it is valid:

   Our FAQ (https://gpgtools.org/faq) states: "A release of a new major version of GPG Mail will most likely coincide with a new major macOS release, but certainly not more often than that.“

   You can think of it as a yearly subscription, but it’s not exactly that. GPG Mail 3 supports macOS High Sierra and Mojave. GPG Mail 4 adds support for macOS 10.15 Catalina. GPG Mail 3 will no longer receive updates and you can decide if you want to stay on GPG Mail 3 or if you want to keep continue getting updates and purchase a support plan for GPG Mail 4. Each macOS release could have the consequence that we have to completely re-reverse and rewrite major portions of our code. We wanted to keep the option open to support new OS releases with the existing GPG Mail, if we see that Apple didn’t change the internals that much. Does that make sense?

   Best regards,
   Steve

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2. 2 Posted by Jörg Vossmann on 31 Dec, 2019 08:41 AM

   

   Hi Steve,

   Yes makes sense and supports the work the team does.
   Thx for your explanation.
   I’ll sign the suppport plan.
   Best Start in 2020 for the team and their families

   Joerg

   \m/ Sent by my 八 Senior :) provided by Telekom \m/

   > On 30. Dec 2019, at 20:37, Steve <[email blocked]> wrote:
   >

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3. Support Staff 3 Posted by Steve on 04 Jan, 2020 10:33 AM

   

   Thanks so much.

   Have a great start as well.

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4. Steve closed this discussion on 04 Jan, 2020 10:33 AM.