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Support Plan Renewal?

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a.waitkus

20 Nov, 2019 02:02 PM

I purchased a support plan last year, do I have to renew to download and install 19.2 or later?

1. Support Staff 1 Posted by Steve on 20 Nov, 2019 02:09 PM

   

   Hi a.,

   GPG Mail 4 is indeed a payed upgrade. For existing users we offer a 30% discount which will automatically apply if you activate your GPG Mail 3 Support Plan and then upgrade.

   You can install 2019.2 and keep using GPG Mail 3 if you plan on staying on macOS Mojave some longer.

   If you are unsure whether to upgrade or not you can start a new 30-day-trial to evaluate if GPG Mail works for you or not.

   Do let us know, should you have additional questions.

   Kind regards,
   Steve

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2. 2 Posted by a.waitkus on 20 Nov, 2019 02:15 PM

   

   Is there a link for renewal as opposed to purchasing new? I only have the
   option to purchase.

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3. Support Staff 3 Posted by Steve on 20 Nov, 2019 02:39 PM

   

   Do you currently have GPG Mail 3 activated on your mac? In that case have you clicked the option to "Keep GPG Mail 3"?

   if you have GPG Mail 3 activated on your mac and are not seeing an option to upgrade to GPG Mail 4 with the 30% discount for existing users applied, please

   1. open Mail > Preferences > GPG Mail
      
   2. click Deactivate button
      
   3. click Activate button
      
   4. enter your GPG Mail 3 activation code

   After your GPG Mail 3 activation is checked you will be offered to "Keep GPG Mail 3" or "Upgrade Now" which will allow you to purchase a support plan for GPG Mail 4 with the discount applied.

   Let me know if that worked.

   All the best,
   Steve

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4. 4 Posted by a.waitkus on 20 Nov, 2019 03:10 PM

   

   Thanks, my question is resolved

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5. Support Staff 5 Posted by Steve on 20 Nov, 2019 03:11 PM

   

   Glad this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

   Best,
   Steve

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6. Steve closed this discussion on 20 Nov, 2019 03:11 PM.

7. a.waitkus re-opened this discussion on 20 Nov, 2019 06:31 PM

8. 6 Posted by a.waitkus on 20 Nov, 2019 06:31 PM

   

   I dont see a deactivate button for GPG in mail preferences.

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9. 7 Posted by a.waitkus on 20 Nov, 2019 06:42 PM

   

   Never mind, I got it now. That options is in 19.2

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10. Support Staff 8 Posted by Steve on 20 Nov, 2019 09:56 PM

    

    Were you able to get to the upgrade process as expected?

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11. 9 Posted by a.waitkus on 20 Nov, 2019 10:06 PM

    

    I was, all is good.

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12. Support Staff 10 Posted by Steve on 21 Nov, 2019 10:15 PM

    

    Glad this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best,
    Steve

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13. Steve closed this discussion on 21 Nov, 2019 10:15 PM.