Update policy now that it is a paid service

mirco.moenning's Avatar


28 Oct, 2019 05:44 PM

I find it outrageous that you did not change your update policy now that GPG Suite is a paid service. MacOS Catalina has been released 3 weeks ago and there has been a long beta phase beforehand, still you have not managed to have a compatible version ready.

You do have a good product, but your release management sucks!

We have had the same issue with the previous releases of macOS as well, however, GPG Suite was not a paid service back then and that meant "it is done when it is done". Fair enough. But now it is a paid service! And when you first introduced it, you advertised a "faster and more sustainable development". What has become of that?

  1. 1 Posted by carovita on 29 Oct, 2019 10:22 AM

    carovita's Avatar

    I'm sorry because I am a long time user, my still existing first mail handled with the suite is 15 years old... but I shall agree with Mirco, been payed means be professional, being professional means being used for working, being used for working doesn't means "wait to decrypt your important email till... who knows?"
    Do you have a plan? a Deadline? a beta to try?

    Anyway, as Mirco says, it's a really good product - congrats for that - but having a good release plan makes the difference, it's the answer of the question "can we rely on you?"
    So, again, good job! congrats! and please let me say yes to that question.

    PS: I know I can copypasta to decrypt, but where is the pleasure?

  2. Support Staff 2 Posted by Steve on 29 Oct, 2019 11:06 PM

    Steve's Avatar

    Hi Mirco and Carovita,

    I am really sorry to having to disappoint on a test version. Trust me, we hear you and understand your frustration. We are now testing 10.15.1 and are checking if it breaks anything.

    The discussions we linked with the 10.15 ticket will be the first to know once we have a first test version ready.

  3. Support Staff 3 Posted by Steve on 12 Nov, 2019 02:46 AM

    Steve's Avatar

    Hi all,

    we wanted to get you up to date in regards to GPG Mail for macOS Catalina:

    GPG Suite 2019.2 is very close to being complete and ready for public release and here is Release Candidate 2 of GPG Suite 2019.2 including GPG Mail 4 which adds macOS 10.15 compatibility.

    Once GPG Suite 2019.2 is publically released, you will automatically be notified. Just make sure that update checks are enabled in System Preferences › GPG Suite.

    We are very sorry that this release took longer than we had anticipated.

    Kind regards,

  4. Support Staff 4 Posted by Steve on 23 Nov, 2019 09:24 PM

    Steve's Avatar

    Quick update: GPG Suite 2019.2 is available on our Website and includes GPG Mail 4 adding compatibility with macOS Catalina.

    Automatic updates will follow.

  5. Steve closed this discussion on 23 Nov, 2019 09:24 PM.

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