or Create a profile

Home → Feedback →

Need Serious Help

Nick's Avatar

Nick

20 Sep, 2019 03:30 AM

I installed GPG suite on my macbook but it was stolen and now I don't know how to decrypt an important message. What can I do? I still remember my password and stuff.

  1. Support Staff 1 Posted by Steve on 20 Sep, 2019 01:13 PM

    Steve's Avatar

    Hi Nick,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    This KB-article explains what to do if you forgot your password or lost access to your secret key.

    Do you have any backup of your stolen mac?

    Let me know where you are at after going through that KB and we will continue to debug with with follow up steps.

    All the best,
    Steve

  2. Steve closed this discussion on 15 Dec, 2019 01:58 PM.

Comments are currently closed for this discussion. You can start a new one.

  • New Issue

  • Conversation Started

  • The discussion is closed

    No more actions from GPGTools or the discussion starter are required.

  • Re-open the discussion

Private Permissions

This discussion is private. Only you and GPGTools support staff can see and reply to it.

Public Permissions

This discussion is public. Everyone can see and reply to it.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

31 Mar, 2023 03:09 AM gpg CLI actions timing out?
30 Mar, 2023 04:24 AM GPG Mail: Install issues - GPG Mail not showing up after installation
29 Mar, 2023 10:29 PM Feature Request - RSA 8192
28 Mar, 2023 11:40 AM macOS13.4 - Incompatible?
22 Mar, 2023 11:17 AM GPG Mail: SHA1 hash algorithm found

Recent Articles

How to encrypt and sign emails using Hide My Email addresses
What does the status bubble in GPGMail indicate?
GPG Mail Upgrader fails to activate GPG Mail
How to revoke a key or user ID?
Overview of background tasks