tag:gpgtools.tenderapp.com,2011-11-04:/discussions/feedback/12093-bad-mannered-update-and-priceGPGTools: Discussion 2022-02-22T14:06:30Ztag:gpgtools.tenderapp.com,2011-11-04:Comment/461520462018-09-26T14:26:29Z2018-09-26T14:26:29ZBad mannered update and price <div><p>Hi Anton,</p>
<p>thanks for taking the time to share your thoughts and feelings.</p>
<p>We sincerely apologize that the introduction of the GPG Mail Support Plan wasn't communicated as clear as we had hoped. We can absolutely understand if that frustrates you.</p>
<p>All the open questions should now be answered on the following pages:</p>
<ul>
<li><a href="https://gpgtools.org/faq">FAQ</a></li>
<li><a href="https://gpgtools.org/open-letter">Open Letter</a></li>
<li><a href="https://gpgtools.org/support-plan">Support Plan</a></li>
</ul>
<p>In order to make it abundantly clear for users who haven't updated to 2018.4 yet, we have added a red banner on top of our release notes:<br>
<img src="/help/assets/ad71dad0a38e69652991e158b602fe46a8c52906/normal/release_notes_2.png" alt="release_notes_2.png"> 
For reference the [original release notes].(<a href="https://entp-tender-production.s3.amazonaws.com/assets/e2eb257eb489d55f47cb3502b112d925e334e510/release_notes_1.png?AWSAccessKeyId=AKIAISVUXXOK32ATONEQ&Expires=1853538213&Signature=HYvrysnLa8Gg5%2Fg%2Fv0UH%2Fgc9A4o%3D">https://entp-tender-production.s3.amazonaws.com/assets/e2eb257eb489...</a>)</p>
<p>To sum up the most important points about GPG Mail 3 and the Support Plan:</p>
<ul>
<li>GPG Mail trial will work for 30 days with no restrictions</li>
<li>After 30 days you will still be able to read all of your encrypted emails - GPG Mail will no longer encrypt/sign or verify emails</li>
<li>Once you have purchased the GPG Mail Support Plan, you will receive updates of GPG Mail 3 until the next major version is released which can but doesn't have to coincide with the next major macOS release but not more often than that. Special prices will be available for upgrades</li>
</ul>
<p>We would really like to see you stay, but want to assure you that even if you don't like our offering there are many alternatives available. The encryption technology which is used in GPG Suite is not a proprietary one, so you are not reliant on our tools to decrypt your existing emails. There is no lock-in. In additon all of our source code is available publicly.</p>
<p>Best,<br>
steve</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/461520462018-10-29T12:25:51Z2018-10-29T12:25:54ZBad mannered update and price <div><p>i still havent found a place where you explain if your support plan is per mont, per year, or what... I have seen the question in many places.. whay cant you fix this key piece of information</p>
<p>so disapointed</p></div>davortag:gpgtools.tenderapp.com,2011-11-04:Comment/461520462018-10-29T13:06:21Z2018-10-29T13:06:21ZBad mannered update and price <div><p>davor: this should be explained in this section:</p>
<p>Once you have purchased the GPG Mail Support Plan, you will receive updates of GPG Mail 3 until the next major version is released which can but doesn't have to coincide with the next major macOS release but not more often than that. Special prices will be available for upgrades.</p></div>Steve