GPG Mail: Buying Support Plan not possible: Product not found by Paddle's Avatar

01 Jul, 2019 06:05 PM

Buying Support Plan not possible: Product not found by Paddle

Steps to Reproduce:
Go to Website
click on: link
In the overlay click on “buy for $23.90”

Now either of two things happen:

Paddle refuses a connection completely.
Browser tells me: “ refused to connect.”


I get redirected to
which results in a HTTP 200 (not 404) by Paddle with the Text:

Page Not Found
Sorry, the page you were looking for could not be found.
[Contact Support Button]

At least the product should be found. Getting Cloudflare/Google CAPTCHAs instead and after proving to a robot that I'm human…
I get the info that GPGtools is not a known product at Paddle.

I had generously received a voucher for GPGTools by Steve 2018-10-16 but that one doesn't work and buying a new support plan didn't work either.

Additional info
Version Information:
GPGTools 2019.1b1 on macOS 10.13.6

Browsers tested:
Chromium 75.0.3770.100
Firefox 67.0.4
Safari 12.1.1

macOS                   10.13.6     17G7024
GPG Suite               2019.1b1    2436    (e282cf1)
GPG Mail                3.0.2b1     1363    (f1bdccd0)  Trial Expired
GPG Keychain            1.4.7b1     1529    (7445c46)
GPG Services            1.11.7b1    1074    (71fac01)
MacGPG                  2.2.15      896     (30642a7)
GPG Suite Preferences   2.1.5b1     1088    (3d1f7c6)
Libmacgpg               0.8.8b1     902     (fedc7b5)
pinentry         12      (c3f5edf)
  1. Support Staff 1 Posted by Steve on 07 Jul, 2019 03:01 PM

    Steve's Avatar

    Hi there,

    thanks for reporting this problem.

    This sounds very much like there is some connection problem to Paddle. It would explain all three issues a) unable to activate b) unable to visit the direct buy link c) unable to initiate purchase on website.

    I just test all three and things worked as expected. Are you using any blocking tool that may be at work here? Or using other firewall software that may be preventing a connection to Paddle?

    I was not seeing any catpcha at all when testing.

    Tested on 10.14.5 and Firefox 68. But that should not make up for the different behavior.

    All the best,

  2. 2 Posted by on 08 Jul, 2019 03:08 PM's Avatar

    Looks like it was only a temporary problem with Paddle. Unchanged setup (Same browser, same settings, same network, etc.), product is available and ordering did work.

    Got a support plan. :-)

    Sorry for the noise.

  3. closed this discussion on 08 Jul, 2019 03:08 PM.

  4. Steve re-opened this discussion on 08 Jul, 2019 03:09 PM

  5. Support Staff 3 Posted by Steve on 08 Jul, 2019 03:09 PM

    Steve's Avatar

    Oh that's good news.
    And thanks a lot for your support.

  6. Steve closed this discussion on 08 Jul, 2019 03:09 PM.

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