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Mails cannot be loaded

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Rene

06 Nov, 2014 01:55 PM

I have the problem that I wanted to view a Email and I only see the loading indicator. (Spinner with message "Loading...")
This message never disappears. (I have not tried a restart of Mail)
The message was not encrypted and I think that the GPGTools plugin does not process the message properly.
After I have uninstalled the GPGTool plugin, I can see the messages.

On a message with the loading indicator I can View -> Message -> Raw Source, and here I can view the message in raw source. So the message was loaded from the server and is available.

1. Support Staff 1 Posted by Steve on 07 Nov, 2014 07:25 PM

   

   Hi Rene,

   thanks for your report.

   Does this persist if you re-install the 10.10 beta?
   If it does, could you please open Console.app and see if you can find any GPGMail / gpg / Libmacgpg related errors, when this happens?

   All the best,
   steve

   • Edit

2. 2 Posted by Rene on 10 Nov, 2014 10:59 AM

   

   I have reinstalled the GPGTool and I still have the same error.

   I looks like that this issue only happens with messages that where written with Outlook and contains an windmill.dat attachment.

   Here a crash I found in the log:

   10.11.14 11:53:00,043 Mail[13767]: -[NSConcreteData decodeBase64]: unrecognized selector sent to instance 0x60800026d480
   10.11.14 11:53:00,045 Mail[13767]: (
   0 CoreFoundation 0x00007fff8fd3364c exceptionPreprocess + 172 1 libobjc.A.dylib 0x00007fff8b62e6de objc_exception_throw + 43 2 CoreFoundation 0x00007fff8fd366bd -[NSObject(NSObject) doesNotRecognizeSelector:] + 205 3 CoreFoundation 0x00007fff8fc7da84 ___forwarding_ + 1028 4 CoreFoundation 0x00007fff8fc7d5f8 CF_forwarding_prep_0 + 120 5 GPGMail 0x00000001097c2c12 __69-[MimePart_GPGMail mimePartWithTNEFAttachmentContainingSignedMessage]_block_invoke + 627 6 GPGMail 0x00000001097c2dae __47-[MimePart_GPGMail enumerateSubpartsWithBlock:]_block_invoke + 96 7 GPGMail 0x00000001097c2f36 __47-[MimePart_GPGMail enumerateSubpartsWithBlock:]_block_invoke + 488 8 GPGMail 0x00000001097b906c -[MimePart_GPGMail enumerateSubpartsWithBlock:] + 345 9 GPGMail 0x00000001097b86fb -[MimePart_GPGMail mimePartWithTNEFAttachmentContainingSignedMessage] + 137 10 GPGMail 0x00000001097b8102 -[MimePart_GPGMail MADecodeWithContext:] + 408 11 MailCore 0x00007fff98908318 -[MCMimePart parsedMessageWithContext:] + 95 12 MailCore 0x00007fff988f20bb -[MCMimeBody parsedMessageWithContext:] + 179 13 Mail 0x0000000103c0ceb2 Mail + 343730 14 Mail 0x0000000103e979d7 Mail + 3008983 15 Foundation 0x00007fff91fee2e8 _NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7 16 Foundation 0x00007fff91eda905 -[NSBlockOperation main] + 97 17 MailCore 0x00007fff9893ceb6 -[MCTaskOperation main] + 862 18 Foundation 0x00007fff91eb959c -[__NSOperationInternal start:] + 653 19 Foundation 0x00007fff91eb91a3 __NSOQSchedule_f + 184 20 libdispatch.dylib 0x00007fff8fb6ac13 dispatch_client_callout + 8 21 libdispatch.dylib 0x00007fff8fb6e365 _dispatch_queue_drain + 1100 22 libdispatch.dylib 0x00007fff8fb6fecc _dispatchqueue_invoke + 202 23 libdispatch.dylib 0x00007fff8fb6d6b7 _dispatchroot_queue_drain + 463 24 libdispatch.dylib 0x00007fff8fb7bfe4 dispatch_worker_thread3 + 91 25 libsystem_pthread.dylib 0x00007fff8afcb6cb _pthreadwqthread + 729 26 libsystem_pthread.dylib 0x00007fff8afc94a1 start_wqthread + 13 )

   I hope that helps ;-)

   • Edit

3. 3 Posted by Rene on 10 Nov, 2014 11:00 AM

   

   contains an windmill.dat attachment.

   contains a winmail.dat attachment.

   (damn autocorrection)

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4. Support Staff 4 Posted by Luke Le on 10 Nov, 2014 08:30 PM

   

   Hi Rene,

   could you please post the Version of GPGMail you're running.
   You can find it under Mail.app -> Preferences -> GPGMail

   If you're on Yosemite, please make sure it says 2.5b1

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5. 5 Posted by Rene on 11 Nov, 2014 07:16 AM

   

   Hi,

   it says:
   Version 2.5b1
   Build: 783b

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6. 6 Posted by Hans on 11 Nov, 2014 08:57 PM

   

   I'm seeing the same behavior on Yosemite with 2.5b1 / build 783b. When I receive messages from Outlook with a winmail.dat, GPGMail hangs and I get a "Loading..." spinner.

   I also have basically the same stack trace if I look in the logs.

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7. Support Staff 7 Posted by Luke Le on 11 Nov, 2014 10:02 PM

   

   Hi,

   we have just found the bug you're describing and will hopefully have a fix for it soon.
   Would it be possible to forward us a message to test with to team (at) gpgtools (dot) org

   Thanks!

   • Edit

8. Support Staff 8 Posted by Steve on 24 Dec, 2014 12:04 PM

   

   Hi Rene,

   this issue is fixed in GPG Suite beta 3. Please download that from our homepage https://gpgtools.org/

   All the best,
   steve

   • Edit

9. Steve closed this discussion on 24 Dec, 2014 12:04 PM.

10. Steve closed this discussion on 16 Jan, 2015 03:41 PM.