tag:gpgtools.tenderapp.com,2011-11-04:/discussions/beta/2080-file-icon-missing-on-files-in-finderGPGTools: Discussion 2017-09-29T11:12:59Ztag:gpgtools.tenderapp.com,2011-11-04:Comment/431517512017-08-07T12:53:30Z2017-08-07T12:53:30Zfile icon missing on files in Finder (likely macOS bug)<div><p>Hi Jim,</p>
<p>welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.</p>
<p>Could you attach a screenshot showing the problem. Am I understanding your report correctly that when you de- or increase the visual size of the files with the missing icon, the icon then is shown as expected?</p>
<p>If so, a screencast would be helpful to understand what's going on there.</p>
<p>You can create a screencast using the onboard QuickTime software.</p>
<ul>
<li>open QuickTime</li>
<li>in the menubar select File > New Screen Recording</li>
<li>in the new window, click the dropdown arrow next to the record icon and enable 'Show Mouse Clicks in Recording'</li>
<li>press record and reproduce the problem you are having with GPG Suite</li>
</ul>
<p>To end the recording, press the 'Stop' icon in the menubar icon section. Save the file and attach it to your existing discussion by visiting your discussion in your browser.</p>
<p>All the best,<br>
steve</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/431517512017-08-08T22:28:54Z2017-08-08T22:28:59Zfile icon missing on files in Finder (likely macOS bug)<div><p>Steve,</p>
<p>Thanks for getting back to me. The quicktime is attached.</p>
<p>Jim</p></div>Jimtag:gpgtools.tenderapp.com,2011-11-04:Comment/431517512017-08-09T10:42:23Z2017-08-09T10:42:23Zfile icon missing on files in Finder (likely macOS bug)<div><p>Interesting. Does this problem still happen if you move the file out of the dropbox folder?</p>
<p>This looks a lot like a bug in macOS. I don't think there's a whole lot we can do about that.</p>
<p>If the problem persists outside of the dropbox folder I'd suggest you report this to apple and let them know about this bug.</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/431517512017-08-09T22:37:38Z2017-08-09T22:37:39Zfile icon missing on files in Finder (likely macOS bug)<div><p>Thanks. It does persist in other folders. I'll pursue with Apple.</p>
<p>This is a terrific product. Just made a donation now.</p>
<p>Best to you</p></div>Jim Drumhellertag:gpgtools.tenderapp.com,2011-11-04:Comment/431517512017-08-11T10:19:38Z2017-08-11T10:19:38Zfile icon missing on files in Finder (likely macOS bug)<div><p>Thanks a lot - that's highly appreciated.</p>
<p>Feel free to follow up with what apple has to say about this.</p>
<p>Kindly,<br>
steve</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/431517512017-09-04T12:21:51Z2017-09-04T12:21:52Zfile icon missing on files in Finder (likely macOS bug)<div><p>Just to provide closure.</p>
<p>Unsurprisingly, Apple says it does not provide support for 3rd party software issues.</p>
<p>Jim</p></div>Jim Drumhellertag:gpgtools.tenderapp.com,2011-11-04:Comment/431517512017-09-11T14:57:00Z2017-09-11T14:57:00Zfile icon missing on files in Finder (likely macOS bug)<div><p>That is not great support then. I still don't see how the finder not displaying a file icon would be related to GPG Suite.</p>
<p>If you interested in further debugging this, you could create a new test user for your mac, install GPG Suite and see if you are able to reproduce the problem with that new test user.</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/431517512017-09-29T11:00:35Z2017-09-29T11:00:36Zfile icon missing on files in Finder (likely macOS bug)<div><p>Update on icon problem.</p>
<p>Resolved after upgrade to High Sierra.</p>
<hr></div>Jim Drumhellertag:gpgtools.tenderapp.com,2011-11-04:Comment/431517512017-09-29T11:12:57Z2017-09-29T11:12:57Zfile icon missing on files in Finder (likely macOS bug)<div><p>Wow, that's great news. And confirms the suspicion, that something was off in macOS. Good to hear the update to macOS 10.13 fixed this.</p>
<p>I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.</p>
<p>Best, steve</p></div>Steve