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GPG Keychain: can't decrypt

• Edit

brian millar

03 Jul, 2017 03:25 PM

can’t get decryption to open in new window so i can enter security code. what am i doing wrong?

Expected
decryption code to enter

macOS           10.11.6     15G1510
GPG Suite       2017.1b3    1812    (d43863c)
GPGMail         2.6.3b1     1181    (9c4c1f4)
GPG Keychain    1.3.3b2     1271    (028a4a2)
GPGServices     1.11        916     (872e77d)
MacGPG2         2.0.30-1b2  887-    (4912d26)
GPGPreferences  2.0.2b3     927     (641418e)
Libmacgpg       0.7         782     (536bf51)
pinentry        0.9.7       4       (b75069d)

• 2017-07-03_15-25_DebugInfo.gpg 15.3 KB

1. Support Staff 1 Posted by Steve on 04 Jul, 2017 01:31 PM

   

   Hi Brian,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   I am not yet sure, about the issue you are seeing. Could you explain in more detail what you are trying to do and which exact steps you take to achieve that.

   In order to decrypt, could you try the following: copy paste the cyphertext to a new TextEdit window and try decrypting from there.

   Also please restart your mac and repeat the procedure.

   Let me know how that goes.

   All the best,
   steve

   • Edit

2. 2 Posted by Brian Millar on 04 Jul, 2017 05:30 PM

   

   Thanks Steve, Got it figured out.

   • signature.asc 802 Bytes
   • Edit

3. Support Staff 3 Posted by Steve on 05 Jul, 2017 12:05 PM

   

   If you want, feel free to share the solution you found.

   Perfect. Glad, this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

   Best, steve

   • Edit

4. Steve closed this discussion on 05 Jul, 2017 12:05 PM.