GPG Keychain: verification failed

alexander's Avatar


20 Jun, 2017 03:59 PM

some of my collegues and I have gpgtools installed on our macs and we have been using the encryption successfully for months. suddenly I can't open their mails properly - I only see a mail attachment document and and question mark in the mail. if I click on the question mark it says "verification failed, no signatures found". I've deleted and then reinstalled their signatures. They can read my encrypted mails as previously - it is only me who can't read theirs. We all have the latest version of tools installed.

Can you help?

it to function as it has been previously.

macOS           10.12.5     16F73
GPG Suite       2017.1b3    1812    (d43863c)
GPGMail         2.7b3       1215    (d0b5fa0)
GPG Keychain    1.3.3b2     1271    (028a4a2)
GPGServices     1.11        916     (872e77d)
MacGPG2         2.0.30-1b2  887-    (4912d26)
GPGPreferences  2.0.2b3     927     (641418e)
Libmacgpg       0.7         782     (536bf51)
pinentry        0.9.7       4       (b75069d)
  1. Support Staff 1 Posted by Steve on 21 Jun, 2017 03:58 PM

    Steve's Avatar

    Hi Alexander,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Are you seeing any error message? If so, please click the "More Details" button and attach a screenshot of the error message.

    In case you are not seeing any error message could you please download and install our latest GPG Suite nightly build and see if the problem persists. That page also has sig and SHA256 to verify the download.

    All the best,

    Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

  2. Support Staff 2 Posted by Steve on 18 Aug, 2017 10:36 AM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  3. Steve closed this discussion on 18 Aug, 2017 10:36 AM.

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