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Mail crashes with the gpgtool package on mac sierra 10.12.5

• Edit

Assa Yeroslaviz

23 May, 2017 09:16 AM

Debug Log

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Hi,

I'm using the gpgtools package for mac on a mac sierra laptop with t he newest OS version (10.12.5), updated this morning. The problem occurs though also with the previous version. I have just figure out that it relates to the gpgtools package.

I am using the GPG_Suite-2017.1b3-v2 downloaded also today. see attachments for version control.

When starting mail with the GPGMail.mailbundle in the folder /Library/Mail/Bundles on my mac, it doesn't work properly. sometimes it doesn't start at all, on other times it does start, but when trying to create a new mail, it crashes. see attached file for the report created by the computer to be sent to apple
When removing the GPGMail bundle everythin works just fine.

I would appreciate any help and/or updates for solving this problem.

thanks in advance

Assa

• Mail.crashReport.txt 103 KB
• GPGkeychain.png 55.8 KB
• GPGMail.png 210 KB

1. Support Staff 1 Posted by Steve on 23 May, 2017 09:58 AM

   

   Hi Assa,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   We found your crash reports in our crash database and I connected them with your discussion.

   Could you please download and install our latest GPG Suite nightly build and see if the problem persists. That page also has sig and SHA256 to verify the download.

   All the best,
   steve

   Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

   • Edit

2. 2 Posted by Assa Yeroslaviz on 23 May, 2017 10:09 AM

   

   Hi Steve,

   thanks for the fast reply. I have downloaded the newer version and installed it. Now the mail tool does not crashes, but I still can't do anything with it. When trying to create a new mail or responding to / forwarding an older one, the new mail just being saved automatically in the draft folder, without me having the possibility to write anything in there. I can neither send the mail nor modify it.

   I also don't seem to be able to quit the mail in a normal way, but each time have to 'force quit' the tool if the GPGMail.mailbundle is there. When removed everything works just fine.

   Assa

   • Edit

3. Support Staff 3 Posted by Steve on 23 May, 2017 10:10 AM

   

   Could you please send a debug log from your affected machine: Open System Preferences > GPGPreferences / GPG Suite > Send Report. Check the box to "attach debug log". Since you already described your issue in this discussion, you don't need to add a lot of detail, but please do add the link to your existing discussion, so I can then merge your debug info with this existing discussion.

   All the best,
   steve

   • Edit

4. 4 Posted by Assa Yeroslaviz on 23 May, 2017 10:20 AM

   

   i have sent the report. you can find it here - https://gpgtools.tenderapp.com/discussions/nightly/52

   • Edit

5. Support Staff 5 Posted by Steve on 05 Jul, 2017 05:54 PM

   

   Assa, could you please download and install our latest GPG Suite nightly build and see if the problem persists. That page also has sig and SHA256 to verify the download.

   All the best,
   steve

   Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.o

   • Edit

6. 6 Posted by Assa on 11 Jul, 2017 07:08 AM

   

   Hi Steve,

   thanks for the reply. I have installed the new version and it seems to run now without hiccups. I will let you know, if the problems returns.

   thanks for the help,

   Assa

   • Edit

7. Support Staff 7 Posted by Steve on 11 Jul, 2017 09:15 AM

   

   Please do.

   I'm closing this discussion for now. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

   Best, steve

   • Edit

8. Steve closed this discussion on 11 Jul, 2017 09:15 AM.