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GPGMail: OpenPGP button stays grey

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Claudia Diaz

02 May, 2017 03:47 PM

When I compose a message, the OpenPGP button in the upper right corner stays grey, even if the recipient keys are in my GPG Keychain. I can’t encrypt or sign any messages. Incoming encrypted messages are decrypted fine (though I have to send responses in plaintext).

Expected
I expected a green OpenPGP button and the option to sign and encrypt a message I am composing.

macOS           10.12.4     16E195
GPG Suite       2017.1b3    1812    (d43863c)
GPGMail         2.7b3       1215    (d0b5fa0)
GPG Keychain    1.3.3b2     1271    (028a4a2)
GPGServices     1.11        916     (872e77d)
MacGPG2         2.0.30-1b2  887-    (4912d26)
GPGPreferences  2.0.2b3     927     (641418e)
Libmacgpg       0.7         782     (536bf51)
pinentry        0.9.7       4       (b75069d)

1. 1 Posted by Claudia on 02 May, 2017 03:50 PM

   

   As additional info, in the GPGMail settings it says "GPG is ready" next to a green button, and I have checked "encrypt drafts", "encrypt new messages by default" and "sign new messages by default".

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2. Support Staff 2 Posted by Steve on 04 May, 2017 11:21 AM

   

   Hi Claudia,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   From what you write it sounds like everything is working as expected. Can you try to send yourself an encrypted and signed message to the exact email address you used in your OpenPGP key. Does that work?

   Best,
   steve

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3. 3 Posted by Claudia on 05 May, 2017 09:02 AM

   

   That was indeed one of the first things I tried. Sadly, it doesn't work.

   The OpenPGP rectangle in the upper right corner of a composed email stays grey and never turns green.

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4. Support Staff 4 Posted by Steve on 05 May, 2017 09:02 AM

   

   Should you be available, could you hop on our live chat here:
   https://www.hipchat.com/gyyOrLdWt

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5. 5 Posted by Claudia on 08 May, 2017 11:44 AM

   

   I double checked the email addresses associated to the key and one of the aliases of my mail had a typo. I removed the bad alias, included the correct one, and suddenly everything works. :)

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6. Support Staff 6 Posted by Steve on 08 May, 2017 11:45 AM

   

   Tadaa :)

   Great to hear and glad, this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

   Best, steve

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7. Steve closed this discussion on 08 May, 2017 11:45 AM.

8. Claudia Diaz re-opened this discussion on 08 May, 2017 11:47 AM

9. 7 Posted by Claudia Diaz on 08 May, 2017 11:47 AM

   

   Thanks a lot for the kind help, Steve :)

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10. Support Staff 8 Posted by Steve on 08 May, 2017 11:48 AM

    

    Always welcome.
    Have a great day and enjoy your secure communication \°/

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11. Steve closed this discussion on 08 May, 2017 11:48 AM.