Home → Beta →

GPGMail: "Unable to encrypt message" error in 2017.1b3

• Edit

crw+gpgtools

20 Apr, 2017 02:04 AM

Hi, per this thread:

https://gpgtools.tenderapp.com/discussions/nightly/30-gpgmail-plugi...

I consistently see this error pop up whenever I start a new message, often it pops up several times during the message editing process.

I am attaching screen shots.

Expected
No error popups.

macOS           10.12.4     16E195
GPG Suite       2017.1b3    1812    (d43863c)
GPGMail         2.7b3       1215    (d0b5fa0)
GPG Keychain    1.3.3b2     1271    (028a4a2)
GPGServices     1.11        916     (872e77d)
MacGPG2         2.0.30-1b2  887-    (4912d26)
GPGPreferences  2.0.2b3     927     (641418e)
Libmacgpg       0.7         782     (536bf51)
pinentry        0.9.7       4       (b75069d)

• 2017-04-20_02-04_DebugInfo.gpg 25.7 KB

1. 1 Posted by crw+gpgtools on 20 Apr, 2017 02:05 AM

   

   Screenshots of error popup, empty To and Cc fields.

   • Screen_Shot_2017-04-19_at_7.00.20_PM.png 29.2 KB
   • Screen_Shot_2017-04-19_at_7.01.05_PM.png 5 KB
   • Edit

2. Support Staff 2 Posted by Steve on 20 Apr, 2017 12:49 PM

   

   Hi crw,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   How many accounts are you using in Mail.app?

   First, let's check if your key is ok:

   1. open GPG Keychain
      
   2. double click your sec/pub key
      
   3. create a screenshot of the key tab (⇧⌘4 + drag w mouse)
      
   4. create a screenshot of the subkey tab
      
   5. attach both screenshots to your discussion by visiting it in your browser

   Should your key have expired, please re-new the expiration date.

   Should your subkey be expired, please create a new subkey.

   1. navigate to the subkey tab
      
   2. click the "+" button below
      
   3. confirm with "Generate subkey"

   After that send a signed and encrypted test mail to yourself. Are you able to decrypt and verify the signature successfully?

   In case your key resides on the public key servers, don't forget to upload your updated key, so that the changes are reflected on the key servers.

   Best regards,
   Steve

   • Edit

3. Support Staff 3 Posted by Steve on 07 Aug, 2017 05:08 PM

   

   Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

   All the best, steve

   • Edit

4. Steve closed this discussion on 07 Aug, 2017 05:08 PM.