Unable to open encrypted xls.gpg file after decrypting on mac

Mark Brown's Avatar

Mark Brown

12 Apr, 2017 12:46 PM

GPG-Suite-2016.10.v2

We have a encrypted XLS file, we can decrypt the file and receive a message advising the file is decrypted however we are unable to open the XLS file once decrypted

What did you expect instead

To be able to open the file after decryption in Excel

  1. Support Staff 1 Posted by Steve on 12 Apr, 2017 04:07 PM

    Steve's Avatar

    Hi Mark,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Can you give the name of the decrypted file? Are you sure the decryption actually worked? What happens when you try to open the decrypted file?

    All the best,
    steve

  2. 2 Posted by Mark Brown on 12 Apr, 2017 04:16 PM

    Mark Brown's Avatar

    Hi Steve,

    The file name of the decrypted file in this instance is - Export-1491997149.xls.gpg

    We can decrypt the file and we then get a notification saying decryption complete but then if we try and open the file in excel we just receive a spreadsheet full of random characters..

    We regularly use the software on PC and have no issues - just struggling via the mac!

    Many thanks

    Mark

  3. Support Staff 3 Posted by Steve on 12 Apr, 2017 04:23 PM

    Steve's Avatar

    Do you have a sanitized unencrypted source file which you could encrypt with our team key as well as your key and attach it to this discussion so we can try to reproduce the problem?

    Since the file ends with .gpg it looks like that is an encrypted and not a decrypted file. Can you try renaming the decrypted file by removing the .gpg file suffix and changing the suffix to .xls ?

  4. Support Staff 4 Posted by Steve on 07 Aug, 2017 05:01 PM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  5. Steve closed this discussion on 07 Aug, 2017 05:01 PM.

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