unknown related to encrypt message

jeffeyer's Avatar


07 Apr, 2017 05:34 PM

I typed on my new email (Mail) in the process and it popup a small window that says:
“Unable to encrypt message. An error occurred while typing to encrypt your message. Verify that you have valid certificates in your keychain for all the recipients.”

For your information, I did not enter my own password yet since I installed it and updated it.

Pressed a “OK” button

macOS           10.12.4     16E195
GPG Suite       2017.1b3    1812    (d43863c)
GPGMail         2.7b3       1215    (d0b5fa0)
GPG Keychain    1.3.3b2     1271    (028a4a2)
GPGServices     1.11        916     (872e77d)
MacGPG2         2.0.30-1b2  887-    (4912d26)
GPGPreferences  2.0.2b3     927     (641418e)
Libmacgpg       0.7         782     (536bf51)
pinentry        0.9.7       4       (b75069d)
  1. Support Staff 1 Posted by Steve on 10 Apr, 2017 09:03 PM

    Steve's Avatar

    Hi Jeffeyer,

    you say you typed in a new email? Does that mean you have created a new email address for yourself? If so, is that email included in your existing key or have you created a secondary key?

    This KB-article explains how to add more than one mail address to an existing key. The email addresses in a key are called userIDs and you can add as many as you want.

    Important note: Note that all email addresses you add to a single key can be connected to one identity. Depending on your use-case this might be wanted or should be avoided. Please consider that first and then proceed.

    Let me know if that solved your problem.

    If not, can you please give exact steps of the actions you are taking and when you are seeing the error.

    All the best,

  2. Support Staff 2 Posted by Steve on 07 Aug, 2017 04:57 PM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  3. Steve closed this discussion on 07 Aug, 2017 04:57 PM.

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