GPGMail: Mail not loading

Brent Rollins's Avatar

Brent Rollins

07 Mar, 2017 09:15 PM

Mail will not load emails. Quitting gpg-agent (via Activity Monitor) might resolve one email, after Mail has been relaunched, but no further.

Mail to show the email via the Mail Preview Window (not all messages are encrypted and they are shown as “Loading…”

Additional info
What alternatives are there to try and temporarily correct the issue

macOS           10.12.3     16D32
GPG Suite       2017.1b2    31b 
GPGMail         2.7b2       1192b
GPG Keychain    1.3.3b1     1249b
GPGServices     1.11        916 
MacGPG2         2.0.30-1b2  887-
GPGPreferences  2.0.2b2     912b
Libmacgpg       0.7         775 
pinentry        0.9.7       4
  1. Support Staff 1 Posted by Steve on 09 Mar, 2017 10:42 PM

    Steve's Avatar

    Hey Brent,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussions should you run into further problems or need assistance.

    This is a problem we are working on at the moment. We hope to have a solution soon.

    All the best,

  2. Support Staff 2 Posted by Steve on 09 Mar, 2017 10:43 PM

    Steve's Avatar

    Another not very beautiful workaround is to force quit, but the issue may re-appear after a while.

  3. Support Staff 3 Posted by Steve on 10 Mar, 2017 12:46 AM

    Steve's Avatar

    Hi Brent,

    this issue has been fixed in our latest nightly GPG Suite. That page also has sig and SHA265 to verify the download.

    It would be awesome if you could install that nightly build and let us know, if it solves the "Loading..." issue for you.

    Looking forward to your feedback,

    Disclaimer: This is a development version which has not been thoroughly tested yet, so bugs or crashes are to be expected. Thanks for helping us test this fix.

  4. Support Staff 4 Posted by Steve on 14 Mar, 2017 12:07 AM

    Steve's Avatar

    Just a ping, were you able to test the nightly build?

  5. Support Staff 5 Posted by Steve on 23 Mar, 2017 12:03 AM

    Steve's Avatar

    The fix for this problem is included in GPG Suite 2017.1b3 which has just been released.

    Could you please update to the new release and see if the issue persists. Should any problem persist using the latest beta please do re-open this discussion any time.

    All the best,

  6. Steve closed this discussion on 23 Mar, 2017 12:03 AM.

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