GPGMail: Mail stuck with loading emails
Mail stuck while loading emails.
The problem started yesterday. I first thought it was a server
or Apple Mail problem.
I also deleted the Envelope file and reindex and rebuild all
accounts.
However the problem was still there.
Older emails weren’t affected with this problem only new
incoming emails.
Then I realised this problem appeared after I installed the beta
2 Suite.
So I removed the suite and all E-Mails where loading and displaying
normal.
Steps to reproduce:
Install GPG Suite beta 2
open Apple Mail and use it like everyday
few new incoming emails won’t display when clicking on it
a endless turning wheel with the word loading appears .
Expected
I expected that I can read all emails that it won’t sutck
Additional info
MB Pro Touch Bar (13-inch Late 2016, 4 Thunderbolt 3)
2.9 GHz Intel Core i5
8 GB 2133 MHz LPDDR3
macOS Sierra 10.12
macOS 10.12.3 16D32
GPG Suite 2017.1b2 31b
GPGMail 2.7b2 1192b
GPG Keychain 1.3.3b1 1249b
GPGServices 1.11 916
MacGPG2 2.0.30-1b2 887-
GPGPreferences 2.0.2b2 912b
Libmacgpg 0.7 775
pinentry 0.9.7 4
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1 Posted by hueser on 10 Feb, 2017 06:11 PM
Same here.
MacBook Pro (Retina, 15-inch, Early 2013)
Support Staff 2 Posted by Steve on 13 Feb, 2017 09:38 AM
Hey Jacky,
welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.
We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussions should you run into further problems or need assistance.
All the best,
steve
3 Posted by Carl Blazer on 28 Feb, 2017 04:02 AM
Hi All!
I have the exact same issues and it's getting progressively worse, to the point I can now hardly open any emails anymore.
I was wondering, since this is now a few weeks ago since reported, if there are any new developments here and perhaps a slight glimpse at a timeline when we can expect a fix? :) No mean to rush anything and I understand development time is limited, just hoping to have some sort of idea when this can perhaps be solved.
Thank you
Support Staff 4 Posted by Steve on 28 Feb, 2017 10:24 AM
Carl, we don't give ETAs, because with reverse engineering that is a bad idea. Work to fix this bug which is at highest priority at the moment has begun but is not finished.
We'll announce as soon as we have news.
5 Posted by Sam on 01 Mar, 2017 06:45 AM
I'm experiencing the same issue. It appears that the bug occurs when trying to view an email with an attachment.
I can flip around through emails fine until I click on one that has an attachment. From then on they get stuck "Loading..." and I have to restart Mail.
My versions are the same as the original author of this ticket. I have no other plugins installed.
Here is the system.log for when the error occurred:
Mar 1 00:30:23 tardis com.apple.xpc.launchd1: Unknown key for integer: _DirtyJetsamMemoryLimit
Mar 1 00:30:24 tardis Mail[15626]: Loaded GPGMail 2.7b2
Mar 1 00:30:26 tardis com.apple.xpc.launchd1: Unknown key for integer: _DirtyJetsamMemoryLimit
Mar 1 00:30:26 tardis Mail[15626]: Fetched data: 5764
Mar 1 00:30:56 --- last message repeated 5 times ---
Device console log:
default 00:37:09.302785 -0600 Mail Predicting mailbox for 1 messages with 1 conversations, 1 recipients, 1 senders since 2016-01-26 06:37:09 +0000
default 00:37:09.303111 -0600 Mail Found 0 valid mailboxes by conversation: []
default 00:37:09.303518 -0600 Mail Found 0 valid mailboxes by recipients: []
default 00:37:09.303875 -0600 Mail Found 0 valid mailboxes by senders: []
default 00:37:09.304090 -0600 Mail no entry for mailbox id 0 in the cache; this should never happen
default 00:37:09.304206 -0600 Mail Predicting again with new cutoff date 2014-12-22 06:37:09 +0000
default 00:37:09.304517 -0600 Mail Found 0 valid mailboxes by conversation: []
default 00:37:09.304928 -0600 Mail Found 0 valid mailboxes by recipients: []
default 00:37:09.305274 -0600 Mail Found 0 valid mailboxes by senders: []
default 00:37:09.305475 -0600 Mail no entry for mailbox id 0 in the cache; this should never happen
default 00:37:09.305546 -0600 Mail Predicted mailbox for 1 messages: (null)
default 00:37:09.350326 -0600 Mail IMAPLibraryInterface: Creating flag change action for 1 messages in mailbox imap://BB8EF354-1431-47C6-B1D8-7209B47AD758/%5BGmail%5D/All%20Mail
default 00:37:09.352162 -0600 Mail [Google - All Mail] Created mailboxName: [Gmail]/All Mail; priorities - network: 0, reserved network: 0, persistence: 0
default 00:37:09.352306 -0600 Mail [Google - All Mail] Adding action id 561
default 00:37:09.352335 -0600 Mail [Google - All Mail] mailbox:All Mail network priority 26 created
default 00:37:09.352434 -0600 Mail [Google - All Mail] recalculatePriorities mailboxName: [Gmail]/All Mail; priorities - network: 27, reserved network: 0, persistence: 0
default 00:37:09.352635 -0600 Mail [Google - All Mail] Operation handler = (null) mailbox = <16 chars> priority = 0 for action ID 561 created
default 00:37:09.352705 -0600 Mail [Google - All Mail] recalculatePriorities mailboxName: [Gmail]/All Mail; priorities - network: 0, reserved network: 0, persistence: 0
default 00:37:09.353023 -0600 Mail [Google] Assigning operation with mailbox name (All Mail) to handler (0x6080004e0100): handler = (null) mailbox = <16 chars> priority = 0
default 00:37:09.353240 -0600 Mail IMAPLibraryInterface: Flag change action for messages with uids [number of indexes: 1 (in 1 ranges), indexes: (64449)] finished in mailbox imap://BB8EF354-1431-47C6-B1D8-7209B47AD758/%5BGmail%5D/All%20Mail
default 00:37:09.354011 -0600 Mail [Google - All Mail] Operation handler = (null) mailbox = <16 chars> priority = 0 finished for action id 561
default 00:37:09.354109 -0600 Mail [Google - All Mail] recalculatePriorities mailboxName: [Gmail]/All Mail; priorities - network: 0, reserved network: 0, persistence: 0
default 00:37:09.355481 -0600 Mail [Google - All Mail] [ mailbox:All Mail network priority 26] now scheduled
default 00:37:09.356849 -0600 Mail [Google] Assigning operation with mailbox name (All Mail) to handler (0x6080004e0100): handler = (null) mailbox = <16 chars> priority = 0
default 00:37:09.357730 -0600 Mail [Google - All Mail] IMAPNetworkBlockTask(Wait for body data) running inline
default 00:37:09.358929 -0600 Mail [imap.gmail.com] <0x7fb013e10aa0:[Idle mailbox=All Mail - Google]> Wrote: DONE
default 00:37:09.486455 -0600 Mail SyncedSmartMailboxes.plist: Writing plist
default 00:37:09.486751 -0600 Mail SyncedSmartMailboxes.plist: Skipped writing plist as there are no changes
default 00:37:09.524636 -0600 Mail [imap.gmail.com] <0x7fb013e10aa0:[Idle mailbox=All Mail - Google]> Read: 40.1 OK
default 00:37:09.525502 -0600 Mail [imap.gmail.com] <0x7fb013e10aa0:[Selected mailbox=All Mail - Google]> Wrote: 41.1 UID FETCH 64449 (BODYSTRUCTURE BODY.PEEK[HEADER])
default 00:37:09.729560 -0600 Mail [imap.gmail.com] <0x7fb013e10aa0:[Selected mailbox=All Mail - Google]> Read: * FETCH 26498(UID 64449 MODSEQ (4114251) )
default 00:37:09.730041 -0600 Mail [imap.gmail.com] <0x7fb013e10aa0:[Selected mailbox=All Mail - Google]> Read: 41.1 OK
default 00:37:09.731997 -0600 Mail [imap.gmail.com] <0x7fb013e10aa0:[Selected mailbox=All Mail - Google]> Wrote: 42.1 UID FETCH 64449 (BODY.PEEK[1.1] BODY.PEEK[1.2])
default 00:37:10.037013 -0600 Mail [imap.gmail.com] <0x7fb013e10aa0:[Selected mailbox=All Mail - Google]> Read: * FETCH 26498(UID 64449 MODSEQ (4114251) )
default 00:37:10.037610 -0600 Mail [imap.gmail.com] <0x7fb013e10aa0:[Selected mailbox=All Mail - Google]> Read: 42.1 OK
default 00:37:10.038135 -0600 Mail [Google - All Mail] IMAPNetworkBlockTask(Wait for body data) finished
I hope this helps you narrow down a solution!
-Sam
Support Staff 6 Posted by Steve on 10 Mar, 2017 12:43 AM
Hi Jacky and Sam,
this issue has been fixed in our latest nightly GPG Suite. That page also has sig and SHA265 to verify the download.
It would be awesome if you could install that nightly build and let us know, if it solves the "Loading..." issue for you.
Looking forward to your feedback,
steve
Disclaimer: This is a development version which has not been thoroughly tested yet, so bugs or crashes are to be expected. Thanks for helping us test this fix.
7 Posted by Carl on 10 Mar, 2017 02:37 AM
It would appear the problem is not fixed with the nightlies here.
In fact: it crashed Mail entirely this time around.
Kind regards
8 Posted by Jacky Weng on 10 Mar, 2017 08:13 AM
Dear Steve,
thank you for the nightly build.
I get right to the point: Loading problem not fully solved
Now I didn’t experience the Loading… issue on every Mail account only in one.
I also tried to reproduce the problem but this time it is hard to reproduce.
What I did:
A)
I installed GPG Suite 1783n on my already 2 days running system.
And went through my mails and switch through my accounts.
In one account I cliked on new arrived email —> Loading… issue appeared.
I clicked to a different mail account (mailbox) and try to go back to the mailbox with the problem.
It resulted in Apple Beachball and got stuck. (it didn’t even reach the Loading… issue)
B)
I restarted my Mac and opened Mail
clicked on the mailbox with the problem.
It resulted in Apple beachball and got stuck. (it didn’t even reach the Loading… issue)
C)
I closed Mail and uninstalled GPG Suite.
Opend Mail clicked on the mailbox with the problem.
Everything was fine.
D)
I reinstalled GPG Suite 1783n.
Didn’t restart my Mac.
Clicked on the mailbox with the problem.
Everything is fine.
E)
I marked the Mails wich had the Loading… issue as unread.
Closed Mail and reopened Mail click on the “fake” new Mails
but nothing happend
F)
I waited for new emails arriving.
2 emails arrived one with attachments one without.
(GPG Suite still installed)
Those 2 emails also appear on other mailboxes because a forward to my
private account was active.
I clicked in both mailboxes on the mail without attachment. —> everything fine
I clicked in both mailboxes on the mail with attachment —> 1 mailbox fine — 2nd Mailbox (the mailbox wich previously also had the problem) showed Loading…
I clicked on a different mailbox, clied back on the problem mailbox —> Beachball
G)
I uninstalled GPG Suite
everything back normal
H)
I sent 2 emails to the account / mailbox with the problem
again one with attachment and one without
installed GPG Suite and run the test like in (F)
results are the same as (F)
———————————
Assumption:
This problem does not appear in every account/mailbox.
This problem does only apprea on new (never read before) emails with attachments.
If a mailbox has an email with Loading.. issue this mailbox will result in Apple beachball
wenn the account is selected.
———————————
Notes:
previously this Loading… problem appreared on different accounts
I hope I could shed some light to this problem and
I hope hueser, sam or carl can try (H) and confirm my assumption.
greetings
Jacky
Support Staff 9 Posted by Steve on 10 Mar, 2017 09:54 AM
Hi Jacky,
thanks a lot for your detailed feedback. The problem that this bug is hard to reproduce makes it so difficult to fix. On one of our machines we never see that problem at all. On a second machine it happened a single time in the past few weeks.
It would be very helpful if you could create additional debug information:
Please follow the steps below, when you are running into a hang or loading issue:
Spindump
Process Sample
Looking forward to your feedback.
Have a great day,
steve
10 Posted by Jacky Weng on 10 Mar, 2017 10:12 AM
Dear Steve,
please find attached the Spindum and Process Sample in txt format.
I created them when the beachball appeared as soon as I clicked on a new arrived email with attachment.
best regards
Jacky
11 Posted by Sean on 10 Mar, 2017 11:25 AM
I have attached those 2 files as well (while the mail is trying to load).
Support Staff 12 Posted by Luke Le on 13 Mar, 2017 03:18 PM
Hi Jacky, Sean,
we think we've made some additional progress on this problem and it would be great if you could test the latest nightly of GPG Suite and let us know if you're seeing an improvement.
Looking forward to your feedback!
Disclaimer: This is a development version which has not been thoroughly tested yet, so bugs or crashes are to be expected. Thanks for helping us test this fix.
13 Posted by Jacky Weng on 13 Mar, 2017 03:27 PM
Dear Luke,
my keyboard of my MBP Touchbar has some issues, that is why it is now in
repair at Apple.
I probably will get my MBP back next week.
So I can't test it right now. I hope Sean or the others can test it.
Greetings and Sorry
Jacky
On Mon 13. Mar 2017 at 16:19, Luke Le <[email blocked]>
wrote:
Support Staff 14 Posted by Luke Le on 13 Mar, 2017 03:35 PM
Hi Jacky,
thanks for the heads up :) Hope you get that touchbar fixed, been reading that this is happening to a lot of people.
15 Posted by Sean on 13 Mar, 2017 10:38 PM
I have installed the nightly. I will keep a watch out.
16 Posted by Carl on 14 Mar, 2017 12:00 AM
This comment was split into a new private discussion: GPGMail: Mail stuck with loading emails
Just to note; Mail.app crashing instantly has been resolved with the latest nightly, and my emails are displaying fine again.
However, any encrypted e-mail I receive will not decrypt anymore.
It shows the error "Verification failed: no signature found".
I can decrypt it from the command line (gpg --output doc --decrypt file.asc) without any issues at all, so I'm not sure what's up.
Oh well, at least my Mail client is accessible again. :) Thanks.
Support Staff 17 Posted by Steve on 14 Mar, 2017 12:06 AM
Sean, thanks. Please do that.
Carl, thanks for the feedback as well. Please allow a few days, we will get back to you about the issue you are seeing soon. If you send yourself some test mails (encrypted only, signed only, encrypted and signed, not encrypted and not signed) can you tell me for which cases you are running into trouble.
Best,
steve
Support Staff 18 Posted by Steve on 19 Mar, 2017 11:59 PM
Hi Jacky, Sean, Carl,
we believe this issue has been fixed. If you want to test the fix, please download our latest nightly GPG Suite. That page also has sig and SHA1 to verify the download.
@Carl: regarding your specific issue re-testing with the latest nightly would be highly welcome.
It would be great if you have time on your hands, to provide feedback on this, since we are in the midst of preparing the next beta and we'd love to check with affected users, that the issue is indeed fixed.
Looking forward to your feedback.
Kindly,
steve
Disclaimer: This is a development version which has not been thoroughly tested yet, so bugs or crashes are to be expected. Thanks for helping us test this fix.
19 Posted by Jacky Weng on 20 Mar, 2017 07:11 AM
Dear Steve,
thx for the update.
I got my MBP back this weekend.
I just installed the latest nightlies.
luckily I had enough new unread emails, since my MBP was at apple service for 1 week,
I tested with 6 different accounts and all where ok.
The Loading spinning wheel does appear, when loading emails with attachments, but after a short time the actual mail
does appear. [Feature request: faster loading]
what is more,
it is a off topic but I don’t know if this is related with case
- I can’t send myself an encrypted email. It always shows that I do not have a publickey
for my own email account. However GPG Keychain says otherwise.
Sending encrypted email to other people e.g. [email blocked] is ok.
- while installing the GPTTools Installer asked me to close Mail, although Mail wasn’t open.
right now I can’t test the decryption part, because I haven’t received an
encrypted mail, and I can’t send one to myself.
Can someone send me an encrypted mail?
greetings
Jacky
20 Posted by Sean on 20 Mar, 2017 12:09 PM
I personally have had no issues since the last nightly I installed (14th).
I will install the latest and continue using it.
Support Staff 21 Posted by Steve on 20 Mar, 2017 03:40 PM
Jacky, thanks for the feedback. We are working on the new issue you are seeing and will get back to you as soon as we have news.
22 Posted by Jacky Weng on 20 Mar, 2017 04:00 PM
Dear Steve,
I have one more issue with this nightly build,
however it is again not related the the original thread topic.
I don’t know if you can move this to a new thread.
When I am writing a new email I always get the notification that it was
Unable to encrypt the message. (see attachment)
However “Encrypt new messages by default" isn’t checked. (see attachment)
This notification will appear while typing and
will reset the message window to the very left of the screen.
I also removed and reinstalled the GPGTools.
Restarted my MBP. But this issue keeps appearing.
I don’t know if you need them, but I also attached the Spindump and Process Sample.
best regards
Jacky
Support Staff 23 Posted by Steve on 20 Mar, 2017 04:02 PM
Thanks, I think that problem has the same cause as the same error you see when writing an encrypted message.
24 Posted by Sean on 22 Mar, 2017 07:50 AM
It is also happening to me with the last nightly I installed
Support Staff 25 Posted by Steve on 22 Mar, 2017 03:12 PM
Sean, can you test with GPG Suite 2017.1b3. Is the problem persisting then?
Same for your last report, Jacky.
26 Posted by Sean on 22 Mar, 2017 03:48 PM
The notification issue is fixed for me with the latest beta.
Thanks.
27 Posted by Jacky Weng on 22 Mar, 2017 03:54 PM
Dear Steve,
I downloaded GPG Suite 2017.1b3-v2
- I am not receiving any notifications regarding encryption / certificate error
- the wrong quitting Mail prompt does also not appear during installation,
- mails with attachment still do load.
- I can send encrypted emails to myself.
so for me is everything fixed.
Kudos to you and your team.
best regards
Jacky
Support Staff 28 Posted by Steve on 22 Mar, 2017 05:26 PM
Jacky, Sean - we're gllad, the problems are solved for the both of you. Thanks for your help debugging the issues.
I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.
Best, steve
Steve closed this discussion on 22 Mar, 2017 05:26 PM.