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dumping everything to system.log

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mike

01 Mar, 2012 02:12 PM

Guys, what is going on with this software??

I am really disappointed.
How it can be everything is dumped into system.log????

You already answered to some messages in this subject, but:
- you said that it is all OK now - NO, IT IS NOT! You still publish your software as Version 2011.12.22 : http://www.gpgtools.org/installer/index.html - it dumps all messages to system.log (!!!) - you close all threads regarding this issue

Please tell me what's going on?? Do you treat people seriously?
Are you serious??

I still believe it is kind of mistake but it lasts for few months now and you still haven't done anything about it!

Is it an EPIC FAIL or is it worse: do you intentionally make people vulnerable??

1. 1 Posted by Alex on 05 Mar, 2012 03:30 PM

   

   Can you find any issues with the latest versions from nightly.gpgtools.org? They will be released soon.

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2. Support Staff 2 Posted by Luke Le on 05 Mar, 2012 03:47 PM

   

   Hi Mike,

   we're very sorry about this. We've released the new version GPGMail 2.0a30 shortly after the problem came first to our attention. Our download history also shows, that most of our users have already updated to that version.

   That was also the reason to close the discussions, not to obscure or hide anything. We close every discussion, once an issue is resolved, so we don't loose the overview of people still having problems.

   We treat everyone asking for help politely and in the quickest and most co-operative way possible. If you follow us, you should know that we do this all on our own time, without any direct compensation.
   Our whole suite is completely free, our source code can be changed by anyone, including you if you're a programmer, we are happy about any code change requests and try to provide the best support we can. You don't often find great support, if any, for free open source tools, so I feel free to say, that we're taking our users very seriously.

   Please do not forget that we emphasize on our site, that GPGMail for Lion is still an alpha version and most of our users know this.

   Unfortunately the installer still includes the old version, but we'll fix that as soon as possible as well.

   I can completely understand your frustration, and I'm glad you share your opinion with us and I really hope that my response shows that we're taking everyone seriously, even if we don't agree with the tone of your message.

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3. 3 Posted by Mike on 05 Mar, 2012 05:06 PM

   

   Hi Luke,

   Thanks for your answer.
   To be fair: I really appreciate your work. I started using gpgtools a couple of months ago and I was really impressed about all this wrapping around GPG which works just great (so called Mac way ;) ).
   I forgot to mention it in my previous post as I was really confused when I accidentally noticed all my mail messages dumped into log file. This also caused the tone of my message - sorry about that.

   Please replace the current available version (2011.12.24) with the new one ASAP or at least give users the clear message, that there are still some development traps in this one.
   I also can not find the clear statement that GPGMail for Lion is in alpha phase - I think it should be clearly noted e.g. somewhere near: Main Features [...] Integrated GPGMail (OS X 10.5 to 10.7, Universal).

   I am sure you guys understand well that software you provide is not like the Tetris game or something like that. It is quite more serious so informing people about all possible issues and solving such a serious bugs is very important to let them trust you.

   Keep up the good work,
   Best regards,
   Mike

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4. Support Staff 4 Posted by Luke Le on 05 Mar, 2012 07:45 PM

   

   Hi Mike,

   you're absolutely right, security software should be held
   to a higher standard.
   If it wasn't for the upcoming first stable release of GPGMail for Lion,
   which is a complete rewrite from scratch, we'd had long exchanged
   the installer. We should have done this sooner, no question about it.
   Our 2.0 stable release is due in a few days, which will also be included in
   a new GPGTools installer, so the problem for those not having updated
   to a30 yet, is fixed as well.

   I'm really glad you like our software and that we found a constructive way
   to talk about the issue at hand. We certainly never intended to piss anyone off.
   rest assured, this will not happen again.

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5. Support Staff 5 Posted by Steve on 18 Mar, 2012 08:52 PM

   

   Fixed in latest installer. Fixed in GPGMail stand-along. Closing.

   Mike if you need further help or assistance please open a new discussion. :)

   All the best, steve

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6. Steve closed this discussion on 18 Mar, 2012 08:52 PM.