GPGTools 2018.4_2 on Mojave - Mail will not fully start

Brandon Applegate's Avatar

Brandon Applegate

28 Sep, 2018 01:14 AM

Hello,

I've installed Mojave (wiped drive, boot from USB, clean install (not an upgrade)). I've configured Mail with my accounts (2 IMAPs, 1 Exchange, 1 GMail and 1 iCloud).

After installing GPGTools, Mail won't start. Well - it "halfway" starts. The dock indicates that it is running, but the window never appears. The Mail menu bar also has "Preferences" greyed-out. It behaves as if Mail freezes halfway into starting. Since it never fully starts, I can't do the steps listed at:

https://gpgtools.tenderapp.com/kb/gpgmail-faq/enable-gpg-mail-on-ma...

Have you guys seen this ? Unfortunately I don't have another machine with which to test. My solution for this was to wipe again and fresh install (1-2 hours wasted :( ). I'm scared to install GPGTools for fear of Mail not starting again. I understand this greatly hampers troubleshooting ability.

  1. 1 Posted by Brandon Applega... on 28 Sep, 2018 01:18 AM

    Brandon Applegate's Avatar

    Looks like another user is having the same exact behavior. As he stated, uninstalling GPGTools doesn't fix this. Mail still won't launch.

    https://gpgtools.tenderapp.com/discussions/problems/85529-mail-nonf...

  2. 2 Posted by Peter Aufner on 01 Oct, 2018 03:25 PM

    Peter Aufner's Avatar

    I have the same issue, please help! :(

  3. 3 Posted by copy pasta on 04 Oct, 2018 06:50 PM

    copy pasta's Avatar

    same issue here. I had to fresh reinstall macOS Mojave to fix. Not even apple employee could help undo the problem. uninstalling GPG tools using uninstaller does not fix the problem!!

  4. 4 Posted by Hank on 04 Oct, 2018 07:16 PM

    Hank's Avatar

    Same problem with the nightly build.

  5. 5 Posted by Giuseppe on 05 Oct, 2018 09:41 AM

    Giuseppe's Avatar

    Same problem. Removing GPG tools does not fix.
    I had to restore a previous Time Machine backup.

  6. Support Staff 6 Posted by Steve on 05 Oct, 2018 09:42 AM

    Steve's Avatar

    Could you please download and install our latest hotfix GPG Suite and see if that solves your problem.

    If you have just recently upgraded to macOS Mojave and can‘t find any signs of GPG Mail: Apple disables any installed plugins after installation and they have to be enabled manually.

    Let me know if this did the trick.

    Best,
    steve

    Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

  7. 7 Posted by Brandon Applega... on 05 Oct, 2018 11:52 AM

    Brandon Applegate's Avatar

    Steve/GPGTools folks,

    Could you please try a "fresh"*** install of Mojave and then GPGTools ? I'm thinking that most people simply do an upgrade. Upgrade will leave "things" - and I'm wondering if something was getting left from previous Mail / OS version that GPGTools is assuming is there. One more data point, in my situation, I did a clean install and then configured and used Mail first (no GPG). Then a bit later (when Mail was not running) - I installed GPGTools. It's after this that Mail wouldn't start.

    *** By fresh - I mean booting from a Mojave USB or using Internet Recovery. Use disk utility first to completely format (wipe) the boot drive. This way there is nothing left over from High Sierra or any other previous OS.

  8. Support Staff 8 Posted by Steve on 05 Oct, 2018 11:55 AM

    Steve's Avatar

    HI Brandon,

    thanks for the additional input.

    What do you mean when you say Mail.app didn't start after install of GPG Suite? Does it crash? Or does the icon just bounce but Mail never opens and you never see a crash report? In case you are see a crash report, can you please send it our way as .txt file.

    Does the issue persist after installing the latest nightly build (currently GPG Suite 2332n)?

  9. 9 Posted by Brandon Applega... on 05 Oct, 2018 11:58 AM

    Brandon Applegate's Avatar

    Hey Steve,

    Yes I get the small dot indicator in the dock under Mail and it bounces once. However under the Mail menu bar, most options are greyed out (ex: Preferences). So it very much seems like it's "half" running. I do not get a crash report.

    Unfortunately I don't have an extra machine or bootable drive to test with. I'll be honest, I'm scared to try nightly as I need Mail for work and I can't have it non-functional.

  10. Support Staff 10 Posted by Steve on 05 Oct, 2018 12:01 PM

    Steve's Avatar

    The nightly has quite a few fixes not in the current 2018.4 release. You can always easily revert to stable if needed.

    Would be valuable feedback to have. And if you force quit Mail.app you are also not seeing any crash report?

  11. 11 Posted by Brandon Applega... on 09 Oct, 2018 10:10 PM

    Brandon Applegate's Avatar

    Hey Steve,

    Sorry for the delay in response. I'll just say it though - I'm afraid to install a nightly. Once I tried it and I couldn't get Mail to open (even after uninstalling GPGtools) - I'm very gun-shy.

    I'm hoping either you guys have an extra machine on which you can do a complete wipe and Mojave install and try - or another user reports success. I just can't not have my Mail functioning.

  12. Support Staff 12 Posted by Steve on 10 Oct, 2018 11:18 AM

    Steve's Avatar

    Brandon, did you get in touch back when you were running into trouble? You can always revert to 2018.4 available on the website.

  13. 13 Posted by Brandon Applega... on 10 Oct, 2018 11:38 AM

    Brandon Applegate's Avatar

    I took a deep breath and installed GPG_Suite-2332n (10/1 nightly). So far it seems to be working.

    When the next stable comes out - is there any special process to move to that ? Or do I just simply install the stable as normal and it overwrites ?

  14. Support Staff 14 Posted by Steve on 10 Oct, 2018 11:40 AM

    Steve's Avatar

    That's great news. If you run into any trouble, please don't hesitate to get in touch.

    The next stable update will show as usually via system notification if you have automatic update checks enabled in System Preferences > GPG Suite Preferences. You can just update and will be back on the stable release line.

  15. Steve closed this discussion on 16 Oct, 2018 09:34 AM.

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