tag:gpgtools.tenderapp.com,2011-11-04:/discussions/problems/85361-gpg-mail-sudden-change-to-subscription-modelGPGTools: Discussion 2022-02-22T14:09:15Ztag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-09-22T20:28:17Z2018-09-22T20:28:17ZGPG Mail: Sudden Change to Subscription Model<div><p>yeah! That's not ok. downgrade is also not possible a warning would be a minimum. So 1 user less that uses (our) encryption.</p></div>Marcotag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-09-23T22:22:31Z2018-09-23T22:22:32ZGPG Mail: Sudden Change to Subscription Model<div><p>I'm very disappointed that there was no warning about it being a paid update/upgrade. If I can't downgrade, I won't be using it, nor recommending it to my clients.</p></div>Skytag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-09-23T22:54:13Z2018-09-23T22:54:14ZGPG Mail: Sudden Change to Subscription Model<div><p>Wow, no warning and I can't roll back either?</p>
<p>Shocking behaviour, a warning should have been given before the upgrade installed.</p>
<p>On principle along GPG Tools is now dumped. I don't mind paying for software when it's done honestly and transparently. I will buy someone elses product instead</p></div>Yazahtag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-09-23T23:39:51Z2018-09-23T23:39:53ZGPG Mail: Sudden Change to Subscription Model<div><p>As above. Can someone please point me to comprehensive uninstall instructions.</p></div>Davetag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-09-23T23:45:07Z2018-09-23T23:45:09ZGPG Mail: Sudden Change to Subscription Model<div><p>Same! I opened up my Mac and saw an update for GPGMail. It installed like a normal update would - then Mail.app opened up and I get this login box and a buy now button... My heart sank - I thought it was a malicious update. I ran Malwarebytes then ClamAV, but everything turned up normal. I went to research further and - lo and behold - GPG Mail is paid now. It would be nice if the update notification lead to a webpage explaining the changes first, or had a "Learn More" button.</p></div>Matttag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-09-24T01:45:41Z2018-09-24T01:45:42ZGPG Mail: Sudden Change to Subscription Model<div><p>Same here, this one blind-sided me, to be sure. I installed GPG Tools a couple years ago to experiment with mail encryption, but haven't used it since. Uninstall instructions would be nice...</p></div>Mark Panascitag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-09-24T02:26:04Z2018-09-24T02:26:05ZGPG Mail: Sudden Change to Subscription Model<div><p>GPG Mail uninstalled. No warning about the transition to a paid service and this warning <a href="https://www.macrumors.com/how-to/remove-gpg-tools-encryption-apple-mail/">https://www.macrumors.com/how-to/remove-gpg-tools-encryption-apple-...</a></p>
<p>I'm out of here.</p></div>Mo New Zealandtag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-09-24T06:07:46Z2018-09-24T06:07:47ZGPG Mail: Sudden Change to Subscription Model<div><p>Sorry to see this nice software (GPG mail) go the way to subscription, a donation model would have been nicer. Back to the scripting solutions I go again...</p></div>Johan Frisktag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-09-24T06:17:35Z2018-09-24T06:17:35ZGPG Mail: Sudden Change to Subscription Model<div><p>Unacceptable behavior from the program distributors.<br>
The way they chose to give an upgrade and ask for money is illegal in Germany and EU. Any product/software must be clearly labeled with its price before it reaches a customer/computer (this means a legible notice at the pre-download stage). They simply can not make an auto-update of such a paid program.</p>
<p>I have re-installed the free parts of the software omitting the mail software. This allows me to use the encryption without automated mail integration. You might try that one. The choice is given during installation on the last page.</p></div>Rizatag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-09-25T08:37:27Z2018-09-25T08:37:28ZGPG Mail: Sudden Change to Subscription Model<div><p>The pricing for subscription is really not clear at all. I could not find any information on the subscription period. Is it a month, a week, a year?</p>
<p>I don't mind paying for software, but I do not like subscription either. I'd rather pay once and decied with each major version. Subscription for essential software like encryption, online-banking, important working tools is a total deal-breaker. What if I need that software desperately, but money is only coming in the next month? With paid upgrades, I just would sit on the old software, until I can afford the upgrade. With subscription it just ends whenever. And I need to keep track of every subscription.</p>
<p>Please checkout the Setapp-Store. I already subscribed to that. You'd get money from me every month and sparing me the hassel of keeping track and reminding you of sending me proper EU-invoices and other nasty legal stuff.</p></div>Dtag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-09-28T11:59:36Z2018-09-28T11:59:38ZGPG Mail: Sudden Change to Subscription Model<div><p>Chiming in on feeling offended and forced by this behaviour.<br>
I certainly do know that high quality products and services cost money and I’m willing to pay for that – but good, clear, transparent communication is part of said quality and there you failed miserabel. Makes me not trust you.</p>
<p>Care to explain what’s going on?</p></div>Sventag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-09-29T20:19:16Z2018-09-29T20:19:17ZGPG Mail: Sudden Change to Subscription Model<div><p>Bye GPG Mail.</p></div>Patricktag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-09-30T13:50:10Z2018-09-30T13:50:10ZGPG Mail: Sudden Change to Subscription Model<div><p>(Sent from my Google Pixel)</p>
<hr></div>Matt Adamstag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-10-03T00:14:13Z2018-10-03T00:14:13ZGPG Mail: Sudden Change to Subscription Model<div><p>Bye GPGMail. I do not tolerate such behaviour. You provided a an update which was installed in good faith that acts like ransomware. Unethical behaviour. Looking for an alternative to manage my keys even if it does not interface with Mail on principle.</p></div>Chewtag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-10-13T22:19:36Z2018-10-13T22:19:37ZGPG Mail: Sudden Change to Subscription Model<div><p>Unacceptable. Never to be used again or anything in anyway related to these unprincipled fools.</p></div>jrstag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-10-15T09:59:54Z2018-10-15T09:59:56ZGPG Mail: Sudden Change to Subscription Model<div><p>You must be out of your minds! Adopting the behaviour of those scumbags we are protecting us from by encrypting email...</p></div>maxxtag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-10-15T10:24:43Z2018-10-15T10:24:44ZGPG Mail: Sudden Change to Subscription Model<div><p>Regards,</p>
<p>Martin</p></div>Martin Kayestag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-10-17T16:16:53Z2018-10-17T16:16:55ZGPG Mail: Sudden Change to Subscription Model<div><p>I don't think I would trust a company who decides to covertly switch to a model built on backdoor sales tactics. Who is to say they don't plan on including backdoors in the security side of things? If they're willing to compromise the principles of the software to make a quick profit, I see no reason they wouldn't translate this practice to other domains of the software as well.</p></div>Pho Haletag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-10-17T16:30:40Z2018-10-17T16:30:43ZGPG Mail: Sudden Change to Subscription Model<div><p>This "upgrade" with no warning is extortion. It is devious, underhanded and unethical. Everything I look for in a company with which NOT to do business.</p>
<p>You knew what you were doing when you did it, or there would be an apology and a path back to Version 2. Your silence here - and your non-response to my email of September 24 despite your promise to reply in a few days - speaks volumes.</p>
<p>I am uninstalling, uninstalling for my clients, and removing you from my recommended software list. Seriously disappointed.</p>
<p>I hope someone in the EU or Germany whacks you hard with a lawsuit.</p></div>Robtag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-10-19T06:23:42Z2018-10-19T06:23:43ZGPG Mail: Sudden Change to Subscription Model<div><p>Regards,</p>
<p>Martin</p></div>Martin Kayestag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-10-23T21:23:38Z2018-10-23T21:23:39ZGPG Mail: Sudden Change to Subscription Model<div><p>Just realised what has been going on with these gpgmail popups :(<br>
After trying an install and then losing all my mail windows,<br>
I had to uninstall gpgsuite to recover them</p>
<p>Not happy with respectable developers holding users to ransom.<br>
Looks like I'll have to find another way to get encrypted.</p>
<p>I'm an EU user (for another few months at least) ...<br>
I know nothing about lawsuits, but I'll support anyone who does...</p></div>Simontag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-10-24T07:26:10Z2018-10-24T07:26:13ZGPG Mail: Sudden Change to Subscription Model<div><p>So, looked at their Twitter, turns out it was a big communication fuck-up. Team is/was devasteted. Here’s the (link to the) explanation:<br>
<a href="https://twitter.com/gpgtools/status/1044009454138724352">https://twitter.com/gpgtools/status/1044009454138724352</a></p>
<p>@Simon: how narrowminded (or bad at your computer) can you be to ask for a lawsuit? Nothing was taken “hostage”. All you had to do is google for the deinstaller. No biggie. Tone it down a bit, would you? All human beings here.</p></div>Sventag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-10-24T10:03:02Z2018-10-24T10:03:04ZGPG Mail: Sudden Change to Subscription Model<div><p>Trust is something you get to betray just once. Goodbye.</p></div>burnetag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-10-24T12:48:25Z2018-10-24T12:48:26ZGPG Mail: Sudden Change to Subscription Model<div><p>Gee, too bad the "Team is/was devasted." (tiny violin playing.) I read their "explanation." Saying "I'm sorry" without making any attempt to right the wrong is perhaps worse than saying nothing.</p>
<p>Fixing their update installer so that it now properly warns future updaters that this update requires a fee, does NOTHING for every single person who fell victim to their underhanded or accidental (you decide) action.</p>
<p>If they were sincere about how shocked and sad they are, the proper action would be to enable a roll-back to the previous version, and nothing less is satisfactory or appropriate.</p>
<p>When you accidentally do wrong, you make it right.</p></div>Robtag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-10-24T12:55:07Z2018-10-24T12:55:08ZGPG Mail: Sudden Change to Subscription Model<div><p>Sure .. I do appreciate that you guys have been developing a really neat tool for which<br>
I have not paid a penny so far. So I probably did over-react .. but then we live in a world where<br>
neat software is developed — WhatsApp was a great example — and then gets taken over<br>
by the Behemoths .. for whom I have no sympathy whatsoever .. and we wonder what<br>
happens next.</p>
<p>it was late at night and I’d spent half an hour figuring out how to recover my mac mail —<br>
I had to uninstall gpgsuite before I could open any windows in mac mail …<br>
so I then googled ‘why does gpgsuite now cost money’ and found the discussion thread.<br>
I read through the thread .. plenty of anger and nothing to show that the issues were<br>
being taken at all seriously, or pointers to how to do something about it. So …</p>
<p>I would emphasize that the first thing an ‘ordinary’ user — who uses<br>
a computer day-in day-out and sees endless popups trying to get him to subscribe to this or that —<br>
sees on a mac after clicking the rather uninformative ‘upgrade’ button is, after about a month,<br>
a pop-up giving the option to ‘Continue Trial’ or ‘Purchase’. ‘Continue Trial’ didn’t work.</p>
<p>So I’m looking forward to the tool that allows us to roll back our gpgsuite to the version that<br>
worked for us.</p>
<p>Simon</p></div>Simon Jefferytag:gpgtools.tenderapp.com,2011-11-04:Comment/461284262018-10-24T18:12:52Z2018-10-24T18:12:52ZGPG Mail: Sudden Change to Subscription Model<div><p>This <a href="https://gpgtools.tenderapp.com/kb/faq/uninstall-gpg-suite">KB-article</a> explains how to uninstall GPGTools or GPG Mail only.</p>
<p>GPG Mail will always continue to decrypt all encrypted messages. For that you need to Start or Continue the Trial. Even if the Trial expires, decryption will continue to work.</p>
<p>We would really like to see you stay, but want to assure you that even if you don't like our offering there are many alternatives available. The encryption technology which is used in GPG Suite is not a proprietary one, so you are not reliant on our tools to decrypt your existing emails. There is no lock-in. In additon all of our source code is available publicly.</p>
<p>For any open questions, please do file a new discussion and we'll continue there.</p></div>Steve