GPG Mail: Bought GPG mail cannot enter license code

Stephan's Avatar


22 Sep, 2018 01:49 PM


I just bought GPG mail. Because of GPG Mails modal window (that told me to buy or switch to trail) where I could enter the license key I could not copy the license key from your email. So I chose trail, copied the license key but now I’m unable to find a place to input it.

So I’m currently in trail mode I’ve bought a valid license but I can’t find a place to enter the key. How can I activate the full version.

I found two places that state the trail status (GPGMail prefs in mail and system prefs GPGMail settings -> about). I expected that next it would be a possibility to buy or enter a license code.

macOS                   10.13.6     17G65
GPG Suite               2018.4      2310    (bc31914)
GPG Mail                3.0         1330    (724e6997)  30 trial days remaining
GPG Keychain            1.4.5       1496    (25530e6)
GPG Services            1.11.5      1033    (86cb937)
MacGPG                  2.2.10      921     (b487092)
GPG Suite Preferences   2.1.3       1057    (966febd)
Libmacgpg               0.8.6       885     (35a18be)
pinentry           9       (db18340)
  1. 1 Posted by Jim on 24 Sep, 2018 10:26 AM

    Jim's Avatar

    Same problem for me. Been searching for a possibility to enter the licence code. :-)

  2. Support Staff 2 Posted by Luke Le on 24 Sep, 2018 03:08 PM

    Luke Le's Avatar

    The activation will come up on your next start of Mail. Sorry for that confusing UI, it will be much improved in a future update. So for now it's best to copy the code, re-start macOS Mail, enter the code. We are very sorry for the inconvenience.

  3. 3 Posted by mistamilla on 24 Sep, 2018 04:28 PM

    mistamilla's Avatar

    A littlebit more confusing is the fact, that the Activation window is hided behind the "Activity"-Window, if you have it active... and you cannot put in front.

  4. Support Staff 4 Posted by Steve on 25 Sep, 2018 06:34 PM

    Steve's Avatar

    Thanks for the info we will check this and see what we can do.

  5. Support Staff 5 Posted by Steve on 07 Dec, 2018 10:10 AM

    Steve's Avatar

    Since 2018.5 we've rolled out many improvements to this mechanism.

    I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.


  6. Steve closed this discussion on 07 Dec, 2018 10:10 AM.

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