GPGMail: GPGMail not working/ not showing in Mail Prefs.

Fred Faber's Avatar

Fred Faber

21 Sep, 2018 04:55 PM

Hi,

Until recently (one or two days ago), GPGTools and GPGMail worked well, but now
GPGMail is not showing in Mail Preferences, and not working.
I do not remember making any changes to the system except the last updates of Xcode and CommandLine Tools for Xcode.

pgpKeychain and gpg Prefs Panel are working well.

I first reinstalled GPGTools without effect.
Then I uninstalled gpgTools and reinstalled it, but still without a change.
Could You please help me?

Expected
gpgMail working :-)

macOS                   10.13.6     17G65
GPG Suite               2018.3      2223    (8d0c266)
GPGMail                 3.0b7       1319    (c2d0df0a)
GPG Keychain            1.4.4       1460    (9010342)
GPGServices             1.11.4      1013    (0b04f6c)
MacGPG                  2.2.8       916     (0ed4a99)
GPG Suite Preferences   2.1.2       997     (1a09bc7)
Libmacgpg               0.8.5       863     (0707962)
pinentry                0.9.7.1     9       (db18340)
  1. 1 Posted by Claude Sibenale... on 22 Sep, 2018 07:19 AM

    Claude Sibenaler's Avatar

    Yes, exactly the the same for me!

  2. 2 Posted by Patrick on 24 Sep, 2018 08:44 AM

    Patrick's Avatar

    Same here.

  3. 3 Posted by Patrick on 24 Sep, 2018 08:45 AM

    Patrick's Avatar

    Same here

  4. 4 Posted by Claude Sibenale... on 24 Sep, 2018 10:57 AM

    Claude Sibenaler's Avatar

    The new update solves the problem ... but invites the user to purchase a supprt plan ;)

  5. 5 Posted by tobiasendres on 24 Sep, 2018 11:25 AM

    tobiasendres's Avatar

    Just wanted to write ... same here.

    To be precise: my sent mails don't show anymore, instead "charging" ...
    I tried deinstallation --> mail working properly
    Then reinstallation --> same problem as before

    Came with the auto update 2 days ago

  6. 6 Posted by Jean Jerome on 24 Sep, 2018 12:36 PM

    Jean Jerome's Avatar

    Same happened here.
    Seems the auto update removed the Suite and prevent to reinstall it...
    Very fare !!

  7. 7 Posted by oliw on 24 Sep, 2018 12:55 PM

    oliw's Avatar

    After the latest update my mail is always crashing. Bevor there was no problem. Is that the same issue?

  8. 8 Posted by Fabio on 10 Oct, 2018 10:03 AM

    Fabio's Avatar

    Same here, on two different computers....

  9. Support Staff 9 Posted by Steve on 18 Oct, 2018 10:26 AM

    Steve's Avatar

    Hi all,

    thanks for taking the time to share your thoughts and feelings.

    Please excuse the late reply, we are deeply sorry for not responding earlier. The amount of feedback we received in regards to the GPG Suite 2018.4 release was overwhelming - both positive and negative. We are doing our best to catch up as fast as we can.

    We sincerely apologize that the introduction of the GPG Mail Support Plan wasn't communicated as clear as we had hoped. We can absolutely understand if that frustrates you.

    All the open questions should now be answered on the following pages:

    In order to make it abundantly clear for users who haven't updated to 2018.4 yet, we have added a red banner on top of our release notes:
    release_notes_2.png 
For reference the [original release notes].(https://entp-tender-production.s3.amazonaws.com/assets/e2eb257eb489...)

    To sum up the most important points about GPG Mail 3 and the Support Plan:

    • GPG Mail trial will work for 30 days with no restrictions
    • After 30 days you will still be able to read all of your encrypted emails - GPG Mail will no longer encrypt/sign or verify emails
    • Once you have purchased the GPG Mail Support Plan, it is valid for GPG Mail 3. Depending on the necessary changes, next years macOS release might see GPG Mail 4 or might see GPG Mail 3 going on. We wanted to keep the option open to support more than one new OS in one major version of GPG Mail. Special prices will be available for upgrades

    We would really like to see you stay, but want to assure you that even if you don't like our offering there are many alternatives available. The encryption technology which is used in GPG Suite is not a proprietary one, so you are not reliant on our tools to decrypt your existing emails. There is no lock-in. In additon all of our source code is available publicly.

    Best,
    Steve

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