GPGMail: OpenPGP mail Button

Chris's Avatar

Chris

21 Sep, 2018 03:25 PM

The OpenPGP button doesn’t appear when I write a new email in Apple Mail.

I’ve uninstalled/reinstalled multiple times trying to get the options to encrypt & sign to appear.

I was looking through launchctl domains options but I’m not seeing anything that could help. I do see /Library/Mail/Bundles contains GPGMail.mailbundle.

I don’t know what else to look at to troubleshoot why these options are not being loaded into Apple Mail.

Expected
I expect to see a green button that says “OpenPGP” in the upper right bar. I expect to see a padlock and a signature button next to my subject field.

macOS                   10.13.6     17G65
GPG Suite               2018.3      2223    (8d0c266)
GPGMail                 3.0b7       1319    (c2d0df0a)
GPG Keychain            1.4.4       1460    (9010342)
GPGServices             1.11.4      1013    (0b04f6c)
MacGPG                  2.2.8       916     (0ed4a99)
GPG Suite Preferences   2.1.2       997     (1a09bc7)
Libmacgpg               0.8.5       863     (0707962)
pinentry                0.9.7.1     9       (db18340)
  1. Support Staff 1 Posted by Steve on 24 Oct, 2018 10:03 PM

    Steve's Avatar

    Hi Chris,

    thanks for taking the time to get in touch.

    Please excuse the late reply, we are deeply sorry for not responding earlier. The amount of feedback we received in regards to the GPG Suite 2018.4 release was overwhelming. We are doing our best to catch up as fast as we can.

    We sincerely apologize that the introduction of the GPG Mail Support Plan wasn't communicated as clear as we had hoped. We can absolutely understand if that frustrates you.

    All the open questions should now be answered on the following pages:

    In order to make it abundantly clear for users who haven't updated to 2018.4 yet, we have added a red banner on top of our release notes:
    release_notes_2.png 
For reference the original release notes.

    To sum up the most important points about GPG Mail 3 and the Support Plan:

    • GPG Mail trial will work for 30 days with no restrictions
    • After 30 days you will still be able to read all of your encrypted emails - GPG Mail will no longer encrypt/sign or verify emails
    • Once you have purchased the GPG Mail Support Plan, it is valid for GPG Mail 3. Depending on the necessary changes, next years macOS release might see GPG Mail 4 or might see GPG Mail 3 going on. We wanted to keep the option open to support more than one new OS in one major version of GPG Mail. Special prices will be available for upgrades

    We would really like to see you stay, but want to assure you that even if you don't like our offering there are many alternatives available. The encryption technology which is used in GPG Suite is not a proprietary one, so you are not reliant on our tools to decrypt your existing emails. There is no lock-in. In additon all of our source code is available publicly.

    Best,
    Steve

  2. 2 Posted by Chris Blazek on 25 Oct, 2018 04:43 PM

    Chris Blazek's Avatar

    I installed GPG Suit Mail plugin for the Mac Mail client app. When I send a new email, the option to sign or encrypt the email doesn’t show up. I can right click and encrypt or sign the highlighted text.

    I don’t mind supporting your efforts but I’m not seeing the plugin in the client after install.

    Thanks,
    Chris

  3. Support Staff 3 Posted by Luke Le on 25 Oct, 2018 04:44 PM

    Luke Le's Avatar

    Hi Chris,

    are you on macOS Mojave now or still on macOS High Sierra? I'm asking because the debugging steps are different.

  4. 4 Posted by Chris Blazek on 25 Oct, 2018 04:47 PM

    Chris Blazek's Avatar

    macOS Mojave V 10.14

    Side note, I have ran the uninstall app and reinstalled the suite.

    Thank You!

  5. Support Staff 5 Posted by Luke Le on 25 Oct, 2018 04:52 PM

    Luke Le's Avatar

    Ah ok, that explains it.

    Due to changes regarding the handling of plugins for Mail introduced by Apple in macOS Mojave, each plugin has to be enabled manually now and can no longer be done automatically during installation:
    https://gpgtools.tenderapp.com/kb/gpgmail-faq/enable-gpg-mail-on-ma...

    Hope that helps.

  6. 6 Posted by Chris Blazek on 25 Oct, 2018 04:58 PM

    Chris Blazek's Avatar

    That was it.

     Thanks!

  7. Support Staff 7 Posted by Luke Le on 25 Oct, 2018 04:59 PM

    Luke Le's Avatar

    Perfect. Glad this is solved.

    Closing this discussion. Feel free to open a new one at any time should you have questions or run into problems.

  8. Luke Le closed this discussion on 25 Oct, 2018 04:59 PM.

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