Error while composing messages: "MCMailErrorDomain error 1030"

rjh2805's Avatar

rjh2805

14 Jul, 2018 08:33 AM

Which of our tools is giving you problems?

GPGMail v3.0b7

Attach a screenshot of the version info for all installed components (how to: https://gpgtools.tenderapp.com/kb/faq/where-can-i-find-version-info...):

Done.

Describe your problem. Add as much detail as possible.

While composing new messages with GPGMail activated and message signing enabled by default, I receive the following error every now and then (screenshot attached):

The operation couldn't be completed.
(MCMailErrorDomain error 1030.)

The attempt to read data from the server "imap.transip.email" failed.

Besides this error, everything appears to be working fine though. So this bug is more annoying than that it is causing real issues. If I disable GPGMail, the error is not shown anymore.

What did you expect instead

No error to be shown at all, since it doesn't look like there is a real error.

Describe steps leading to the problem.

Although this error pops up consistently on all my Macs, I don't know exactly what is triggering this error. The error window pops up periodically though, so it appears to be tight to a recurring (background) process.

Are you using any other Mail.app plugins?

No.

  1. Support Staff 1 Posted by Steve on 23 Jul, 2018 08:50 AM

    Steve's Avatar

    Hi rjh2805,

    thanks for taking the time to file this report.

    We've had some rare reports about this exact error the past few years but were unable to determine what exactly is triggering the error. The error itself can mean all sorts of things and when you search the web you'll find there's quite a few users seeing it, most of which are not using GPG Suite. In the cases where our users have sent in reports, the behavior was consistent with your own report as to once GPGMail is disabled, the error is no longer shown.

    In which frequency are you seeing the error?

    Do you have Xcode installed by any chance and would a remote debug session be an option for you?

    We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussions should you run into further problems or need assistance.

    Best,
    steve

  2. 2 Posted by rjh2805 on 23 Jul, 2018 08:56 AM

    rjh2805's Avatar

    Hi steve,

    Thanks for your reply. I do receive the described error in most composed e-mail messages, but I haven't found a reliable reproduction scenario yet.

    Yes, I do have Xcode installed, and yes, a remote debug session is certainly possible.

  3. 3 Posted by rjh2805 on 25 Sep, 2018 01:48 PM

    rjh2805's Avatar

    Steve,

    The latest GPG Tools version, v2018.4, does not resolve this issue. Combined with the fact that v2018.4 is a 'paid upgrade', I'd like to see this issue resolved before acquiring a license. Don't get me wrong; I'm more than happy to acquire a support license, but this issue is really a showstopper for me.

    -- Rick

  4. Support Staff 4 Posted by Steve on 25 Sep, 2018 06:56 PM

    Steve's Avatar

    That is more than understandable.

    In case you want to disable GPG Mail:

    • shut down Mail.app
    • open finder
    • navigate to /Library/Mail/Bundles or ~/Library/Mail/Bundles and copy GPGMail.mailbundle to your desktop
    • now delete GPGMail.mailbundle from the original folder

    Restart Mail and check the Preferences - GPG Mail should be gone.

    To re-enable mail, close Mail.app and move the bundle file back to the Bundles folder.

    This is not a trivial problem to fix. So what you are saying is completely understandable.

    We'll keep you posted on how this evolves in any case. But if you want to remove GPG Mail we can understand that of course.

  5. 5 Posted by rjh2805 on 25 Sep, 2018 07:37 PM

    rjh2805's Avatar

    Steve,

    If I can be of any help in finding the root cause of this issue, please let me know.

    -- Rick

  6. 6 Posted by Vladimir Mikhel... on 09 Nov, 2018 09:45 PM

    Vladimir Mikhelson's Avatar

    Rick,

    The issue was caused by the Exchange server certificate replacement in my case.

    As Steve mentioned earlier the message could mean multiple things, so I cannot be sure your case is similar or not..

    To summarize, all I needed to do was remove and re-add the e-mail account in Mac Mail. Application restart was not necessary. The issue was not GPG related.

    -Vladimir

  7. Support Staff 7 Posted by Steve on 14 Nov, 2018 02:16 PM

    Steve's Avatar

    Rick, are you using an exchange server?

    Thanks for the hint, Vladimir. I took a note to sk about this for future incoming cases of this error message.

  8. 8 Posted by rjh2805 on 14 Nov, 2018 03:26 PM

    rjh2805's Avatar

    @Vladimir -- Thanks for your suggestion!

    @Steve -- Yes, we're using Office365 ('Exchange Online'). Interesting enough, our company moved to a new Office365 environment last week (new domain, new account, etc.), and the issue persists.

  9. Support Staff 9 Posted by Steve on 14 Nov, 2018 03:28 PM

    Steve's Avatar

    Does that mean that switching to the new Office 365 environment meant you had to re-create the account in mail as suggested by Vladimir?

  10. 10 Posted by rjh2805 on 14 Nov, 2018 03:54 PM

    rjh2805's Avatar

    That's right. To be more precise: I had to add a new account, in parallel to the existing account, such that I could migrate some data. Then, I deleted the old account and the issue persists.

    In case you do have a debug build for me test, for example, feel free to reach out. I'm more than happy to provide you with feedback.

  11. 11 Posted by dieter on 19 Nov, 2018 09:53 AM

    dieter's Avatar

    I'm seeing the same here. Still.

  12. 12 Posted by dieter on 19 Nov, 2018 09:57 AM

    dieter's Avatar

    sorry... forgot to mention:

    1) no Office365 involved

    2) GPG Suite 2018.5 2368 ( 807c323e)

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