GPG Keychain: passphrase to unlock openpgp

Beckmann's Avatar

Beckmann

21 May, 2018 08:27 PM

I suddenly get a message which keeps buying ahead “please enter the passphrase to unlock the openpgp secret key: “Jacques Beckmann [email blocked]” 4096-bit RSA key, ID B9996A2FC1E4317D, created 2017-12-22 (main key ID 9E36328C89E535C8).
I have no idea what to do and the key I entered (in various formats) was apparently not the good one (I made three attempts and erred 3/3).
Please help

Jacqui Beckmann

Unfortunately I have nothing more to add, just filling space hoping this report will reach you.

Expected
not applicable

Additional info
not applicable

macOS                   10.13.4     17E202
GPG Suite               2018.1      2083    (9658b70)
GPGMail                 3.0b4       1272    (461cda15)
GPG Keychain            1.4.2       1403    (128637e)
GPGServices             1.11.2      969     (e5438f7)
MacGPG                  2.2.3       900     (cead4f9)
GPG Suite Preferences   2.1.1       993     (05eb1a6)
Libmacgpg               0.8.2       829     (943132e)
pinentry                0.9.7.1     9       (db18340)
  1. Support Staff 1 Posted by Steve on 21 May, 2018 08:55 PM

    Steve's Avatar

    Hi Jacqui,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    The pinentry requests you are seeing could be happening due to the migration from MacGPG 2.0 to 2.2.

    Please visit the following KB-article and let me know if that brings you back to the expected state.

    Best,
    steve

  2. Support Staff 2 Posted by Steve on 22 May, 2018 10:49 AM

    Steve's Avatar

    "Thanks Steve for your response but opening the terminal and pasting the recommended command line did not help."

    Have you looked in macOS keychain access if it holds any entires for "gnupg"?

  3. 3 Posted by Jacqui Beckmann on 22 May, 2018 01:09 PM

    Jacqui Beckmann's Avatar

    I have an entry for [email blocked] and one for my own email

    Isn't there a simple explanation how to proceed, for simple minded computer users?

    Otherwise I would like to get the instructions how to uninstall this gpg as I don't want to have these recurrent problems

  4. Support Staff 4 Posted by Steve on 23 May, 2018 11:15 AM

    Steve's Avatar

    Should you be available, could you hop on our live chat here:
    https://www.hipchat.com/gyyOrLdWt

    We can't promise a solution, but we'd like to inspect this problem in more detail. When joining the live chat, please post the URL of this discussion so we know which case you are contacting us about.

    All the best
    steve

  5. Support Staff 5 Posted by Steve on 23 May, 2018 11:17 AM

    Steve's Avatar

    In case you are busy right now: you are looking at GPG Keychain while if you are looking for your OpenPGP password on your mac, you may want to open macOS Keychain Access (you can easily find that via the spotlight search at the top right of your mac). There you need to search for "gnupg".

  6. Steve closed this discussion on 27 Aug, 2018 10:50 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac