GPGMail: GPGmail crash with OSX 10.13.4

Alex's Avatar

Alex

01 May, 2018 11:19 AM

This comment was split from the discussion: GPGMail: GPGmail crash with OSX 10.13.4

GPGMail Plugin for Apple Mail seems to be broken after upgrading to MacOS 10.13.4... Apple Mail crashes and exits after launching it.

  1. Support Staff 1 Posted by Steve on 01 May, 2018 11:20 AM

    Steve's Avatar

    Hi Alex,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Please search for any relevant crashlogs. To search for crashlogs:

    • open new finder window
    • press ⇧⌘G
    • paste '~/Library/Logs/DiagnosticReports'

    We are looking for anything with gpg2, Mail, GPGServices, GPG Keychain, Libmacgpg or pinentry in the name. The date indicates if the crashlog is fresh or old. Very old crashlogs may not be relevant, since a new version of GPG Suite could already have fixed the problem.

    Repeat above steps but this time paste '/Library/Logs/DiagnosticReports' and again look for relevant crashlogs.

    When you find something relevant, please attach the crashlog to your existing discussion.

    Can the crash you are seeing be reproduced by taking certain actions? Is it reproducible 100% of the time?

    Best,
    steve

  2. 2 Posted by Alex on 03 May, 2018 01:05 PM

    Alex's Avatar

    Hello steve,

    thank you for the detailed diagnosis info. Just want to inform you that reinstalling gpgtools 2018.01 has fixed the Apple Mail crash issue permanently.

    Thank you very much
    Alex

  3. Support Staff 3 Posted by Steve on 03 May, 2018 01:06 PM

    Steve's Avatar

    Interesting. OK we have a very popular crash currently which we are looking into on how to best fix it.

    Glad, this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best,
    steve

  4. Steve closed this discussion on 03 May, 2018 01:06 PM.

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