GPGMail: Mail crashes suddenly even when not using it

Dave Garratt's Avatar

Dave Garratt

24 Apr, 2018 09:33 AM

This comment was split from the discussion: GPGMail: Mail crashes suddenly even when not using it

I have the same problem - full crash report attached.

I uninstalled and reinstalled but the problem persists

  1. Support Staff 1 Posted by Luke Le on 25 Apr, 2018 04:11 PM

    Luke Le's Avatar

    Hi Dave,

    unfortunately we were not yet able to reproduce this bug on our machines, but were wondering if you would be interested and willing to help us find a solution for this bug. Would you consider having a remote debug session with us, where I would log on to your system and run Mail from the Xcode debugger?

  2. 2 Posted by David Garratt on 27 Apr, 2018 08:39 AM

    David Garratt's Avatar

    It happens every few hours - not sure it would be practical to debug while you wait.

  3. Support Staff 3 Posted by Steve on 06 Jul, 2018 04:05 PM

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    We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussions should you run into further problems or need assistance.

    Are you still seeing this crash using macOS 10.13.5 and GPG Suite 2018.3?

  4. Steve closed this discussion on 20 Sep, 2018 04:19 PM.

  5. Support Staff 4 Posted by Steve on 26 Sep, 2018 09:54 AM

    Steve's Avatar

    This issue has been fixed with GPG Suite 2018.4.

  6. Steve closed this discussion on 26 Sep, 2018 09:54 AM.

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