tag:gpgtools.tenderapp.com,2011-11-04:/discussions/problems/71532-gpgmail-restart-mailGPGTools: Discussion 2018-07-18T14:13:18Ztag:gpgtools.tenderapp.com,2011-11-04:Comment/450026982018-03-30T08:56:27Z2018-03-30T08:56:31ZGPGMail: Restart Mail<div><p>Mail restart after Crash whit GPG</p>
<p><strong>Expected</strong><br>
not crashing mail</p>
<p><strong>Additional info</strong><br>
/Users/etrip/Desktop/Logfile foutmelding.pdf</p>
<pre>
<code>macOS 10.13.3 17D102
GPG Suite 2018.1 2083 (9658b70)
GPGMail 3.0b4 1272 (461cda15)
GPG Keychain 1.4.2 1403 (128637e)
GPGServices 1.11.2 969 (e5438f7)
MacGPG 2.2.3 900 (cead4f9)
GPG Suite Preferences 2.1.1 993 (05eb1a6)
Libmacgpg 0.8.2 829 (943132e)
pinentry 0.9.7.1 9 (db18340)</code>
</pre></div>Erwin Triptag:gpgtools.tenderapp.com,2011-11-04:Comment/450026982018-03-30T15:59:58Z2018-03-30T15:59:58ZGPGMail: Restart Mail<div><p>Hi Erwin,</p>
<p>welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.</p>
<p>Your pdf file didn't make it to your discussion. Please visit the discussion in your browser and attach the file from there: <a href="https://gpgtools.tenderapp.com/discussions/problems/71532-gpgmail-restart-mail">https://gpgtools.tenderapp.com/discussions/problems/71532-gpgmail-r...</a></p>
<p>Please search for any relevant crashlogs. To search for crashlogs:</p>
<ul>
<li>open new finder window</li>
<li>press ⇧⌘G</li>
<li>paste '~/Library/Logs/DiagnosticReports'</li>
</ul>
<p>We are looking for anything with gpg2, Mail, GPGServices, GPG Keychain, Libmacgpg or pinentry in the name. The date indicates if the crashlog is fresh or old. Very old crashlogs may not be relevant, since a new version of GPG Suite could already have fixed the problem.</p>
<p>Repeat above steps but this time paste '/Library/Logs/DiagnosticReports' and again look for relevant crashlogs.</p>
<p>When you find something relevant, please attach the crashlog to your existing discussion.</p>
<p>Can the crash you are seeing be reproduced by taking certain actions?</p>
<p>Best,<br>
steve</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/450026982018-04-03T14:20:25Z2018-04-03T14:20:27ZGPGMail: Restart Mail<div><p>new debug info</p></div>Erwin Triptag:gpgtools.tenderapp.com,2011-11-04:Comment/450026982018-04-04T23:06:21Z2018-04-04T23:06:21ZGPGMail: Restart Mail<div><p>Hi Erwin,</p>
<p>that is the same debug file you initially sent us:<br>
"2018-03-30_08-56_DebugInfo.gpg"</p>
<p>Maybe some attachments didn't make it here? To ensure nothing gets lost on the way, please visit your discussion in your browser and upload from there:<br>
<a href="https://gpgtools.tenderapp.com/discussions/problems/71532-gpgmail-restart-mail">https://gpgtools.tenderapp.com/discussions/problems/71532-gpgmail-r...</a></p>
<p>Can the crash you are seeing be reproduced by taking certain actions?</p>
<p>Where you able to find any relevant crash logs?</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/450026982018-07-18T14:12:58Z2018-07-18T14:12:58ZGPGMail: Restart Mail<div><p>Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.</p>
<p>All the best, steve</p></div>Steve