GPGMail: Restart Mail

Erwin Trip's Avatar

Erwin Trip

30 Mar, 2018 08:56 AM

Mail restart after Crash whit GPG

Expected
not crashing mail

Additional info
/Users/etrip/Desktop/Logfile foutmelding.pdf

macOS                   10.13.3     17D102
GPG Suite               2018.1      2083    (9658b70)
GPGMail                 3.0b4       1272    (461cda15)
GPG Keychain            1.4.2       1403    (128637e)
GPGServices             1.11.2      969     (e5438f7)
MacGPG                  2.2.3       900     (cead4f9)
GPG Suite Preferences   2.1.1       993     (05eb1a6)
Libmacgpg               0.8.2       829     (943132e)
pinentry                0.9.7.1     9       (db18340)
  1. Support Staff 1 Posted by Steve on 30 Mar, 2018 03:59 PM

    Steve's Avatar

    Hi Erwin,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Your pdf file didn't make it to your discussion. Please visit the discussion in your browser and attach the file from there: https://gpgtools.tenderapp.com/discussions/problems/71532-gpgmail-r...

    Please search for any relevant crashlogs. To search for crashlogs:

    • open new finder window
    • press ⇧⌘G
    • paste '~/Library/Logs/DiagnosticReports'

    We are looking for anything with gpg2, Mail, GPGServices, GPG Keychain, Libmacgpg or pinentry in the name. The date indicates if the crashlog is fresh or old. Very old crashlogs may not be relevant, since a new version of GPG Suite could already have fixed the problem.

    Repeat above steps but this time paste '/Library/Logs/DiagnosticReports' and again look for relevant crashlogs.

    When you find something relevant, please attach the crashlog to your existing discussion.

    Can the crash you are seeing be reproduced by taking certain actions?

    Best,
    steve

  2. 2 Posted by Erwin Trip on 03 Apr, 2018 02:20 PM

    Erwin Trip's Avatar

    new debug info

  3. Support Staff 3 Posted by Steve on 04 Apr, 2018 11:06 PM

    Steve's Avatar

    Hi Erwin,

    that is the same debug file you initially sent us:
    "2018-03-30_08-56_DebugInfo.gpg"

    Maybe some attachments didn't make it here? To ensure nothing gets lost on the way, please visit your discussion in your browser and upload from there:
    https://gpgtools.tenderapp.com/discussions/problems/71532-gpgmail-r...

    Can the crash you are seeing be reproduced by taking certain actions?

    Where you able to find any relevant crash logs?

  4. Support Staff 4 Posted by Steve on 18 Jul, 2018 02:12 PM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  5. Steve closed this discussion on 18 Jul, 2018 02:12 PM.

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