GPGServices: latest version 4.3.2 causing problems for me

John de Grosbois's Avatar

John de Grosbois

22 Mar, 2018 02:50 AM

Dear GPG Team: after I installed this version the app is now giving me a pop-up asking me for a password for my public key to decrypt my encrypted files. It never did this before and as I don’t have an access code I cannot access my files now! Wow.

Not happy. :-(

Do I have to uninstall and go back to previous version?

Expected
It should not have asked me for a password. I never set one when encrypting the file. Has anyone else had this problem?

macOS                   10.13.3     17D102
GPG Suite               2018.1      2083    (9658b70)
GPGMail                 3.0b4       1272    (461cda15)
GPG Keychain            1.4.2       1403    (128637e)
GPGServices             1.11.2      969     (e5438f7)
MacGPG                  2.2.3       900     (cead4f9)
GPG Suite Preferences   2.1.1       993     (05eb1a6)
Libmacgpg               0.8.2       829     (943132e)
pinentry                0.9.7.1     9       (db18340)
  1. Support Staff 1 Posted by Steve on 22 Mar, 2018 01:05 PM

    Steve's Avatar

    Hi John,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    the pinentry requests you are seeing could be happening due to the migration from MacGPG 2.0 to 2.2.

    Please visit the following KB-article and let me know if that brings you back to the expected state.

    Best,
    steve

  2. Support Staff 2 Posted by Steve on 08 Jul, 2018 11:53 AM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  3. Steve closed this discussion on 08 Jul, 2018 11:53 AM.

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