GPGMail seems to think my secret key isn't present when it is.

tallonrain's Avatar

tallonrain

14 Mar, 2018 11:30 PM

Debug Log



As the subject states, I cannot invoke GPGMail within the Mail client without getting an error. As it stands, it seems that it cannot find my secret key even though it is present on my system. I had expected the client to sign my emails. This error happens both if I want to just sign an email or if I want to encrypt and sign an email.

The local gpg daemon is aware of where my key actually is and it successfully uses it in any other situation aside from this one. I am not using any additional plugins in Mail.app.

I've attached a screenshot of the exact error and where it happens, as well as my version information. Some help would be appreciated.

  1. Support Staff 1 Posted by Steve on 16 Mar, 2018 07:13 PM

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    Hi tallonrain,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Could you please send a debug log from your affected machine: Open System Preferences > GPG Suite > Send Report. Check the box to "attach debug log". Since you already described your issue in this discussion, you don't need to add a lot of detail, but please do add the link to your existing discussion, so I can then merge your debug info with this existing discussion.

    All the best,
    steve

  2. 2 Posted by tallonrain on 17 Mar, 2018 02:18 AM

    tallonrain's Avatar

    Thanks for the timely reply. I've sent the debug log as requested. (Located here for reference: https://gpgtools.tenderapp.com/discussions/problems/70793 )

    Let me know if any further information is required.

    Thanks,
    Kyle

  3. Support Staff 3 Posted by Steve on 17 Mar, 2018 01:54 PM

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    Could you please download and install our latest hotfix GPG Suite and see if that solves your problem.

    All the best,
    steve

    Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

  4. 4 Posted by tallonrain on 17 Mar, 2018 10:28 PM

    tallonrain's Avatar

    I've tried the latest build as requested and that didn't seem to help. No obvious change in the behavior. Build version attached for reference.

  5. 5 Posted by tallonrain on 17 Mar, 2018 10:32 PM

    tallonrain's Avatar

    I would like to note that this bug seems to trigger a general bug in Mail.app that prevents the New Message window from closing. I have to quit the Mail app in order to do so. This bug was present in both the release build and the nightly build.

  6. Support Staff 6 Posted by Steve on 21 Mar, 2018 03:23 PM

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    Can you please follow KB-article and let me know if that brings you back to working state.

    The problem with the unclosable drafts is caused by a bug in macOS Mail.app. We reported this issue to Apple in october 2015 as rdar://22828028.

    Please use their feedback form to inform Apple about this problem and ask them kindly to consider investing the time to fix this bug. It may help to add the rdar numbers, so they know which issue you are referring to.

    Best,
    steve

  7. Support Staff 7 Posted by Steve on 20 Apr, 2018 11:54 AM

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    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  8. Steve closed this discussion on 20 Apr, 2018 11:54 AM.

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