Cant decrypt

Irish's Avatar

Irish

14 Nov, 2017 02:07 AM

Which of our tools is giving you problems? So I'm using GPG on OSX high Sierra, but when trying to decrypt an RTF it just hangs indefinitely on decrypting...any thoughts?
I try to decrypt by two finger click - services - decrypt PGP

  1. 1 Posted by irish on 15 Nov, 2017 10:51 PM

    irish's Avatar

    Seriously? NO help at all?

  2. Support Staff 2 Posted by Steve on 16 Nov, 2017 09:57 AM

    Steve's Avatar

    Hi irish,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussions should you run into further problems or need assistance.

    Could you please download and install our latest GPG Suite nightly build and see if the problem persists. That page also has sig and SHA256 to verify the download.

    And encrypted messages should never be stored as rtf since that format breaks OpenPGP messages. Please tell the author of the encrypted message to use .txt format instead and retry using the latest nightly.

    All the best,
    steve

    Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

  3. 3 Posted by Irish on 17 Nov, 2017 12:10 AM

    Irish's Avatar

    So I'm on a Mac - don't think I can use a txt file, can I?

  4. Support Staff 4 Posted by Steve on 17 Nov, 2017 08:06 PM

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    Hi Irish,

    this issue should be fixed. It would be great if you could download our latest nightly GPG Suite. That page also has sig and SHA1 to verify the download.

    Then check if you are still running into this problem.

    Should the problem persist, please do let us know and re-open this discussion.

    Should you see further issues using GPG Suite don't hesitate to get in touch and open a new discussion any time.

    What do you mean by "don't think I can use a txt file, can I"? TextEdit supports txt files if that is the question.

    Best, steve

    Disclaimer: This is a development version which has not been thoroughly tested yet, so bugs or crashes are to be expected. Thanks for helping us test this fix.

  5. Steve closed this discussion on 26 Feb, 2018 03:05 PM.

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