unable to encrypt message

andreinetto's Avatar

andreinetto

19 Oct, 2017 10:28 PM

Hi. Sorry for bother, but I've been facing a bug in my gpg for a couple of weeks, for what I'm incapable to find the solution.

Once I start to write an email, I get the message "unable to encrypt message". You can take a look at the window I get in the attached file. Could you please tell me how to solve the problem?

Best,

Andrei

  1. Support Staff 1 Posted by Steve on 23 Oct, 2017 05:56 PM

    Steve's Avatar

    Hi Andrei,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    First, let's check if your key is ok:

    1. open GPG Keychain
    2. double click your sec/pub key
    3. create a screenshot of the key tab (⇧⌘4 + drag w mouse)
    4. create a screenshot of the subkey tab
    5. attach both screenshots to your discussion by visiting it in your browser

    Should your key have expired, please re-new the expiration date in the key tab.

    To renew the subkey, open the subkey tab, click the cogwheel and change the expiration date

    After that send a signed and encrypted test mail to yourself. Are you able to decrypt and verify the signature successfully?

    In case your key resides on the public key servers, don't forget to upload your updated key, so that the changes are reflected on the key servers.

    Let me know if this solved your problem.

    Best regards,
    Steve

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