tag:gpgtools.tenderapp.com,2011-11-04:/discussions/problems/55216-problem-decryptingGPGTools: Discussion 2017-10-22T16:25:12Ztag:gpgtools.tenderapp.com,2011-11-04:Comment/430836912017-07-28T00:06:04Z2017-07-28T08:59:41ZProblem Decrypting<div><p>They might have encrypted your message with the (old) key they already have, or with both keys.</p>
<p>Try disabling your old key in GPG Keychain.<br>
Or try asking them to re-send encrypted with your new key.</p></div>Timtag:gpgtools.tenderapp.com,2011-11-04:Comment/430836912017-07-31T13:46:11Z2017-07-31T13:46:11ZProblem Decrypting<div><p>Hi Sam,</p>
<p>welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.</p>
<p>First things first: We currently offer GPG Suite 2016.10 (stable) and GPG Suite 2017.1 (beta). GPGMail for macOS 10.12 Sierra is in beta. Since you are on macOS 10.12 you may want to switch to the beta channel:</p>
<ol>
<li>open GPGPreferences > Settings<br></li>
<li>in the Update section tick the checkbox to 'Include beta builds'<br></li>
<li>optionally also enable automatic update checks, to ensure you are notified about new beta releases<br></li>
<li>press 'Check Now'</li>
</ol>
<p>After that GPGMail should be up and running again.</p>
<p>If you see any trouble using the beta, please let us know.</p>
<p>If possible you may want to revoke the old key. This <a href="https://gpgtools.tenderapp.com/kb/faq-gpg-keychain-access/how-to-revoke-a-key-or-can-i-delete-a-key-from-the-key-servers">KB-article</a> explains how to revoke a key.</p>
<p>In case it is not possible to revoke your key, please inform your friends about your new key and share the fingerprint of that new key with them. Also tell them to disable the old key (that option is available when they double click the old pub key entry in GPG Keychain).</p>
<p>Let me know if you need further assistance.</p>
<p>All the best,<br>
steve</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/430836912017-10-22T16:25:07Z2017-10-22T16:25:07ZProblem Decrypting<div><p>Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.</p>
<p>All the best, steve</p></div>Steve