tag:gpgtools.tenderapp.com,2011-11-04:/discussions/problems/49925-gpgmail-after-update-gpgmail-was-not-working-anymoreGPGTools: Discussion 2017-04-20T14:25:52Ztag:gpgtools.tenderapp.com,2011-11-04:Comment/405629452016-08-18T07:41:14Z2016-08-18T13:39:10ZInstaller: After update GPGMail was not working anymore<div><p>I installed the update 2016.08 of GPG Suite. After doing so the
GPGMail component was not working anymore. The message in mail was
“Please check your Installation and configuration”. I
restarted mail multiple times and also followed the troubleshooting
in <a href="https://gpgtools.tenderapp.com/kb/gpgmail-faq/what-does-the-status-indicator-in-gpgmail-preferences-tell-me">
https://gpgtools.tenderapp.com/kb/gpgmail-faq/what-does-the-status-...</a>,
but nothing worked. By coincident i rebooted my notebook after some
time and all of the sudden it started to work again.</p>
<p><strong>Expected</strong><br>
For me this is a bug, because the update should have told me, that
a reboot is needed in order to get it to work again.</p>
<pre>
<code>Mac OS X 10.11.6 (15G31)
Libmacgpg 0.7 769
GPGMail 2.6.1 1151
GPG Keychain 1.3.1 1233
GPGServices 1.11 907
MacGPG2 2.0.30 875
GPGPreferences 2.0 887
Pinentry 0.9.7 2</code>
</pre></div>Olivertag:gpgtools.tenderapp.com,2011-11-04:Comment/405629452016-08-18T12:12:38Z2016-08-18T12:12:38ZInstaller: After update GPGMail was not working anymore<div><p>Hey Oliver,</p>
<p>welcome to the GPGTools community support platformand thanks for
reporting here. Twitter is far from ideal for good support or bug
reports. Sorry you are having problems using GPG Suite.</p>
<p>You are right that a hint to restart your mac would have
resolved the problem. But it's not that trivial to identify what
exactely caused the problem in the first place. And without having
a clear indicator about that, it is really difficult to determine
when to show the restart hint.</p>
<p>Are you able to retrieve any related error message from the time
you were seeing the issue when you open console.app and search for
mail.app or GPGMail or libmacgpg or gpg?</p>
<p>All the best,<br>
steve</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/405629452016-08-18T12:28:25Z2016-08-18T13:02:34ZInstaller: After update GPGMail was not working anymore<div><p>usually i would never use twitter for that, but i was looking
for a "normal, standard easy to use and report" bug tracker for
quite a while and couldn’t find any. and your
“discussion groups” are not a bugtracker nor easy to
access.</p>
<p>anyway…</p>
<p>my logs have been rotated already so console is showing nothing
at all anymore.</p>
<p>with a grep i could find something like this:</p>
<p>./gpg-home-fixer.log:2016-08-16 16:39:05: [fixGpgHome] started
with arguments: oliver /Users/oliver/.gnupg
./gpg-home-fixer.log:d2e82a39aaef128c61a91b1ca08d9931922d3327
/usr/local/MacGPG2/bin/gpg2
./gpg-home-fixer.log:990cae62c6aaf4529c54e28b5c929ade0245f6ee
/usr/local/MacGPG2/bin/gpg-agent ./gpg-home-fixer.log:2016-08-16
16:39:05: [fixGpgHome] Fixing '/Users/oliver/.gnupg'...
./gpg-home-fixer.log:gpg: WARNING: unsafe ownership on
configuration file `/Users/oliver/.gnupg/gpg.conf'
./gpg-home-fixer.log:2016-08-16 16:39:05: [fixGpgHome] Fixing done
./gpg-home-fixer.log:2016-08-16 16:39:05: [fixGpgHome] fixGPGAgent
started ./gpg-home-fixer.log:2016-08-16 16:39:05: [fixGpgHome]
Fixing '/Users/oliver/.gnupg/gpg-agent.conf'...
./gpg-home-fixer.log:2016-08-16 16:39:05: [fixGpgHome] Start
gpg-agent. ./gpg-home-fixer.log:2016-08-16 16:39:05: [fixGpgHome]
UID = 0 ./gpg-home-fixer.log:2016-08-16 16:39:05: [fixGpgHome]
Start gpg-agent using uid: 'oliver'
./gpg-home-fixer.log:GPG_AGENT_INFO=/Users/oliver/.gnupg/S.gpg-agent:13704:1;
export GPG_AGENT_INFO; ./gpg-home-fixer.log:2016-08-16 16:39:06:
[fixGpgHome] fixGPGAgent done ./gpg-home-fixer.log:2016-08-16
16:39:06: [fixGpgHome] done
./gpgmail-uuid-patcher.log:[uuid-patcher] Trying to find GPGMail
bundle…</p></div>olivertag:gpgtools.tenderapp.com,2011-11-04:Comment/405629452016-08-18T13:37:17Z2016-08-18T13:37:17ZInstaller: After update GPGMail was not working anymore<div><p>Hey Oliver,</p>
<p>thanks for the follow up.</p>
<p>We don't want bug reports in our bug tracker. It's not where
they belong. Once a problem has been isolated, we will create bugs
or feature requests accordingly.</p>
<p>The support platform is linked in the top menu on our homepage:
<a href="https://gpgtools.org/">https://gpgtools.org/</a> as well
as on the twitter discription: <a href="https://twitter.com/GPGTools">https://twitter.com/GPGTools</a>. We
are not trying to hide that important information.</p>
<p>We have a ticket for this problem. I connected this discussion
with the existing ticket. That means, should this discussion get
closed, it will be re-opened as soon as the ticket is closed. That
way you'll stay in the loop and get notified as soon as we have
news. Feel free to open a new discussions should you run into
further problems or need assistance.</p>
<p>Kindly,<br>
steve</p></div>Steve