No option to sign/encrypt in mail

Len's Avatar


22 Feb, 2016 10:08 PM

GPGMail 2.5.2 (1060)

When creating a new email, I don't have the option to sign/encrypt. I used to, but that's gone, now.

What did you expect instead

I expected to be able to select to sign and/or encrypt email using my gpg keys.

Describe steps leading to the problem.

  1. Started up the mac mail app
  2. created a new email
  3. the options are greyed out, as is OpenPGP

don't think other plugins exist

  1. Support Staff 1 Posted by Steve on 24 Feb, 2016 11:45 AM

    Steve's Avatar

    Hey Len,

    welcome to the GPGTools community support platform. Sorry you are having problems using GPG Suite.

    Please provide the version info of all installed components. You can do this very easily by:

    1. open System Preferences
    2. open GPGPreferences
    3. select "Updates" tab
    4. click on any version number (that will copy all info to your clipboard)
    5. paste (⌘+V) e.g. into your support discussion

    Copy version info

    First, let's check if your key is ok:

    1. open GPG Keychain
    2. double click your sec/pub key
    3. paste validity and capability info from the key tab (first tab) to this support discussion
    4. please paste the validity and capability info from the subkey tab (third tab) to this support discussion

    If your key has expired, please re-new the expiration date.

    If your Subkey expired, please create a new subkey.

    1. navigate to the subkey tab
    2. click the "+" button below
    3. confirm with "Generate subkey"

    If you send a signed and encrypted test mail to yourself after this, are you able to decrypt and verify the signature successfully?

    In case your key resides on the public key servers, please upload your updated key, so that the changes become reflected on the key servers as well.

    Best regards,

  2. 2 Posted by Len Cooley on 24 Feb, 2016 01:28 PM

    Len Cooley's Avatar

    Hi, Steve. Thanks!! When I looked at the key pair in GPG Keychain, I found
    my key had expired on 20151231. All I had to do was extend the expiration
    date, and it works, now.

  3. Support Staff 3 Posted by Steve on 24 Feb, 2016 02:09 PM

    Steve's Avatar

    Perfect. Glad, this is solved for you. I'm closing this discussion. If you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    We have a ticket for the problem of expiring keys. Ideally we should notify users about this.

    Best, steve

  4. Steve closed this discussion on 24 Feb, 2016 02:09 PM.

  5. Steve closed this discussion on 27 Aug, 2018 12:29 PM.

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