Video tutorial - are you kidding? (web)
Ya think you could have gone just a little faster on the video, it wasn't entirely a blur.
Really, do you think that is helpful?
It's hard to take this seriously.
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1 Posted by Alex on 22 Nov, 2011 06:29 AM
Hi,
Thank you for your feedback.
> Video tutorial - are you kidding?
No. Not even a little.
> Ya think you could have gone just a little faster on the video, it wasn't entirely a blur.
Please have a look at the attached screenshot. You can open the video on YouTube in full 720p with fullscreen capabilities using Flash or HTML5. I see no way to provide a better quality video currently on the web.
> It's hard to take this seriously.
You might want to watch http://www.youtube.com/watch?v=lGT3QvLO-0A&feature=related instead.
Best regards, Alex
2 Posted by Alex on 22 Nov, 2011 06:38 AM
Btw: we would be pleased if you could create a video tutorial that better fits your needs.
3 Posted by mail@waking.com on 22 Nov, 2011 07:27 AM
My point was that the video goes so fast that it's impossible to tell how to configure this program. I'm still at a loss to get it to work based on this tutorial.
Thanks
4 Posted by Alex on 22 Nov, 2011 08:01 AM
Ok, I understand. You can always click on pause. We will consider to upload a slower alternative version next time.
Can you describe your configuration problem? You mean you don't know how to generate a key (because you don't really need to configure anything else)? Please also consider to have a look at the web and wiki pages of each project/product: http://www.gpgtools.org/projects.html
Support Staff 5 Posted by Steve on 22 Nov, 2011 12:56 PM
And consider reading (the very long) http://www.gpgtools.org/intro.html which might help to understand what OpenPGP is and how it works.
If you have specific questions or need any help just ask and we will help. Please provide as much context as possible and include version number and what you are trying to achieve (also see: http://support.gpgtools.org/kb/faq/found-an-issue-2 ).
All the best,
steve
6 Posted by mail@waking.com on 22 Nov, 2011 04:37 PM
Sorry for the irate message, but I was on my last nerve trying to decipher how to use this.
Things don't seem to be working at all properly, but due to no useable tutorial in video or print, I'm not sure if it's me or the program.
The keychain doesnt' appear to be importing or exporting at all (when I export my key to a location and save, there is no file there.)
It's also not clear how I take some else's public key and use it within the program. (this may seem basic, but it's just not clear)
I spent a couple hours on it last night, and gave up.
Thanks
Support Staff 7 Posted by Steve on 22 Nov, 2011 05:25 PM
Hey Mail ;)
I'd love to get you setup so you can use our tools. And I'm willing to help you in this process. We'll get this solved, I promise, but maybe try to be a bit patient and don't give up to easily. If you are new to encryption it is a bit overwhelming at first (it was for me when I first got in touch with this). I also have some keys on the server which I failed to revoke. Believe me, I made all the mistakes one can make myself. But maybe now I can help you.
From what I read I assume you let our Installer run on your system? Which version of our Installer did you use?
next: which version of GPG Keychain Access are you using? So you created a key pair? And now you want to export your public key, right? First: you know that you can also use the key servers to transfer a key to a friend? It is much more convenient. Second: Export is working fine for me. Now we have to figure out why it isn't for you. Please describe (form in the link below) the steps you are using to achieve this.
We need more information to sort out your issues.
Although I'm repeating my self, for more feedback it would be great if you could use the form here: http://support.gpgtools.org/kb/faq/found-an-issue-2
That makes it much easier for us to provide constructive help to you.
Let's get your setup straight! :)
8 Posted by Bram on 22 Nov, 2011 08:30 PM
Thanks for your patience... I'm hoping to find more soon. ;-)
This morning a few of the issues I was having last night seem to be solved. Perhaps it was the reboot.
I can now import and export from my Keychain
My "default key" shows up in the GPGPreferences under System Prefs.
[I'm on OS 10.6.8 and installed Version 1.0b3 of the software]
What I'm not sure how to do at this point is take a Public Key provided by another person and using it to send an encrypted message to them.
I'm also not sure about using the key servers.
Thanks
Support Staff 9 Posted by Luke Le on 22 Nov, 2011 08:35 PM
Hi Bram,
unfortunately we automatically assume people already upgraded to Lion.
In your case, the documents linked by us don't help you much.
Please have a look at this page for GPGMail for Snow Leopard: https://github.com/GPGTools/GPGMail/wiki/GPGMail_10.6
It would be great if you could let us know if this helped.
Cheers
10 Posted by Bram on 22 Nov, 2011 11:55 PM
I'm in a production environment, and Lion isn't ready for me yet.
Are you saying that the install I did won't work on Snow Leopard?
Support Staff 11 Posted by Luke Le on 23 Nov, 2011 12:02 AM
No, it should work, since the installer includes packages for 10.5, 10.6 and 10.7, but the GPGMail version for 10.7 is a complete rewrite and has a totally different, much cleaner UI.
The comment about the documents linked by us, were simply about the documents linked in this discussion.
Everything you need for GPGMail for 10.6 to work you should find on the page I pointed you to.
Please also describe in detail what problems you are still facing and what exactly you are trying to do that fails.
12 Posted by mail@waking.com on 23 Nov, 2011 01:44 AM
I figured out I can send encrypted messages, but I still don't have a clue after searching the internet for 2-3 hours how to send a message to this (or any other key)
-----BEGIN PGP PUBLIC KEY BLOCK-----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==
=Alim
-----END PGP PUBLIC KEY BLOCK-----
Can you point me to where it tells how to covert this key and add it to my keychain?
Thanks
Support Staff 13 Posted by Luke Le on 23 Nov, 2011 01:48 AM
Create a File, copy this text into it and name it something like "key.asc".
The .asc extension is important.
After that, you should be able to simply double click on it and GPG Keychain Access should import it.
If it doesn't, open GPG Keychain Access and select File -> Import.
After that, simply restart Mail.app and you should be able to encrypt to this public key.
Hope that helps
14 Posted by mail on 23 Nov, 2011 02:12 AM
I appreciate the quick reply. It appears that GPG isn't working on my computer as it should and that's why I've been spending so much time in confusion.
Knowing that the file needed the acs suffix was something I couldn't find anywhere (very helpful), but it's still not importing, either via the keychain access app or by double clicking.
It doesn't appear to be exporting either. I've about had it.
Thanks
Support Staff 15 Posted by Luke Le on 23 Nov, 2011 02:14 AM
If you want to we could have a remote session using Team Viewer.
Otherwise it's pretty hard to keep debugging :(
16 Posted by mail@waking.com on 23 Nov, 2011 02:15 AM
I'm pleased anyone is willing to take the time to help. How do we use Team Viewer?
Support Staff 17 Posted by Luke Le on 23 Nov, 2011 02:20 AM
Basically you download this Team Viewer:
http://www.teamviewer.com/download/TeamViewerQS.dmg
And open the app withing the Disk Image.
You'll see an ID and a password which I'll need to access your computer.
After that I will see your screen and will be able to act on it.
Since this is a very sensitive procedure it would be great if you could open Mail.app, Terminal.app and GPG Keychain Access for me.
If this is invading your privacy, I completely understand and we have to find another way
18 Posted by mail@waking.com on 23 Nov, 2011 02:31 AM
I just opened my GPG Keychain access and all the keys were gone.
I'm going to uninstall and think about what I wish to do next.
I'll let you know if I decide to to a remote view.
Thanks
Support Staff 19 Posted by Luke Le on 23 Nov, 2011 02:34 AM
Open your Terminal and enter the following command:
gpg --list-keys
If you have some output, you're keys are still there. GPG Keychain Access should never delete them.
Also it might also help to repair permissions on your system.
Also, before proceeding, please make a backup of .gnupg:
cp -R ~/.gnupg ~/.gnupg.backup
20 Posted by mail@waking.com on 23 Nov, 2011 03:02 AM
I reinstalled and everything is back, and I discovered what the problem is with the import function.
It will only import keys that were exported from this or other PGP programs (I have a trial of Symantic's PGP). Any files I created, no matter what the suffix, it won't import.
Is there something else I missed? Is there a software program I need to use to create the right kind of file to drop the Public Key from my friend into?
Thanks
Support Staff 21 Posted by Luke Le on 23 Nov, 2011 03:10 AM
Hmm... I imported it just fined.
You can also try to use gpg directly:
gpg --import
After that you should see it in GPG Keychain Access after restarting GPG Keychain Access (maybe the restarting is not even necessary)
Does that work?
22 Posted by Alex on 15 Dec, 2011 03:14 PM
Also the next version of GPG Keychain Access will import more types of keys...
23 Posted by mail@waking.com on 15 Dec, 2011 03:37 PM
When is that expected to be released? I've given up on GPGTools for now since I couldn't get it to import any public keys.
Thanks
24 Posted by Alex on 15 Dec, 2011 04:00 PM
Not any public key? Then something else might be wrong with your setup. Could you run the following command and show us the output?
Open /Applications/Utilities/Terminal.app
curl -LO http://www.gpgtools.org/files/gpgtools.asc
gpg --import gpgtools.asc
Or even better: import one of the keys you can't import.
25 Posted by mail@waking.com on 15 Dec, 2011 04:21 PM
Here's what I get:
You have mail.
Bram-Larricks-MacBook-Pro-2:~ bramlarrick$ curl -LO http://www.gpgtools.org/files/gpgtools.asc
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 9950 100 9950 0 0 1490 0 0:00:06 0:00:06 --:--:-- 38122
Bram-Larricks-MacBook-Pro-2:~ bramlarrick$ gpg --import gpgtools.asc
gpg: key 00D026C4: "GPGTools Project Team (Official OpenPGP Key) <[email blocked]>" not changed
gpg: Total number processed: 1
gpg: unchanged: 1
Bram-Larricks-MacBook-Pro-2:~ bramlarrick$
26 Posted by Alex on 15 Dec, 2011 04:28 PM
Ok, looks fine. Can you give us a public key you can't import?
27 Posted by mail@waking.com on 15 Dec, 2011 04:33 PM
If there's a way to do this with Terminal let me know, I haven't been able to do it through the GPG Keychain Access window.
-----BEGIN PGP PUBLIC KEY BLOCK-----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==
=Alim
-----END PGP PUBLIC KEY BLOCK-----
Thanks
28 Posted by Alex on 15 Dec, 2011 04:53 PM
Seems to work fine here with GPG Keychain Access 1.0b5. You can also store this string in a file and import it via Terminal: "gpg --import FILENAME"
29 Posted by mail@waking.com on 15 Dec, 2011 05:03 PM
That's the version I have, and why it's been so frustrating. I've been waiting until I can upgrade to Lion to see if that might make a difference, as I'v'e spent six hours trying to get this to work so far.
RE: "gpg --import FILENAME"
Can this file be anywhere on my hard drive? Do I need the path or anything?
Thanks
30 Posted by Alex on 15 Dec, 2011 05:32 PM
It can be anywhere. An example:
Open Terminal.app
nano apubkey.asc
Paste the key from this discussion
CTRL+O, Enter, CTRL+X
gpg --import apubkey.asc